PetSmart

"If privacy is needed in back at personal rooms, maybe they should put up signs or cover the windows... Instead of the associate at the desk rudely saying "Don't look in there because of private appointments" Be aware how you talk to people because you don't know what they are going through!!!"

"This place always has everything I’m looking for when I come to shop for my hamsters. However, today I came in and noticed a hamster running on the wheel and I tapped the glass gently and the grumpy lady with barely any teeth working there said “don’t knock on the glass”. She also wouldn’t answer my questions in regards to the hamsters, she avoided total eye contact with me and constantly rolled her eyes. Her tone of voice was very rude, she seemed annoyed. I told her “I already filed a complaint for you being rude to me with the associate up front.” She then has the guts to tell me “I wasn’t rude to you whatsoever.” Then she mumbled something under her breath which I replied to saying “pardon”. Then my mom told me it wasn’t worth wasting my energy on that crazy woman. I absolutely love Petsmart but please, do better when selecting your employees"

"Of course, the animals get five stars! I've enjoyed having pets throughout the years since I was a kid. The store is relatively clean, but the only issue I have is they have no bags with handles like the Deer Park Ave PetSmart, so they'll give you a small box. I feed feral cats outside and I get the Fancy Feist for them. I also have gotten hamsters there and they seem to take good care of them."

"This is an amazing place to leave your pets. They are so well taken care of and the staff truly loves what they do. I had to leave my dogs for 3 weeks while we moved. Although I was devastated, I quickly learned that they loved doggy daycamp so much that I don’t think they wanted to come home. I recommend them highly, and without any hesitation"

"WORST SERVICE AND DOG TRIM EVER !!!!!! I cannot express how disappointed I am with the haircut my poor dog received at this place. It was an absolute disaster from start to finish. The groomer seemed completely clueless and inexperienced. Not only did they completely ignore the specific instructions I gave them, but they also managed to turn my dog's once beautiful coat into an uneven, patchy mess. I understand that mistakes can happen, but this was beyond a simple mistake. It's clear that the groomer lacked the skills and attention to detail required for the job. To make matters worse, the customer service was just as bad as the haircut. When I tried to express my dissatisfaction, they brushed me off and acted like it was no big deal. No apology, no attempt to make things right – just a complete lack of professionalism. I wouldn't wish this experience on any pet owner. It's heartbreaking to see my furry friend suffer the consequences of such incompetence. I strongly advise anyone considering this place for grooming to think twice. Your beloved pet deserves better than this shoddy treatment. Photos: what I got / what I requested"