Five Towns Inn

"Do yourself a favor and don’t stay here. I’ve never seen front desk staff be so RUDE in my life. The only reason we booked this garbage hotel was because it had an airport shuttle. I contacted the hotel before booking and they told me to call them when I land and they would send a shuttle. I called at 11:25 pm, he told me the shuttle was leaving the hotel at 11:30 and to give it 20 minutes. He told me where to wait and told me to keep an eye out for a big white shuttle that said Five Towns Inn. I waited 35 then called again. He told me it was at terminal 1 and to give it 4 more minutes. I waited 20 more and called a third time. At this point having waited an entire hour. When I tell you this man YELLED at me, I am not exaggerating. He said I was standing in the wrong place and that the shuttle just picked up other people. I told him that was not possible because I hadn’t moved in 30 minutes. He cut me off and said “listen to me” “let’s find out where you’re actually standing because you’re not where you think you are.” He was very rude and condescending despite me being polite and respectful. I assured him no shuttle that said five towns inn came by and he said “that’s the problem, we’re using a sister property’s shuttle” STILL YELLING AT ME despite their own mistake. I told him the first person I spoke to told me it would say that. He finally stopped being rude at this point, called the shuttle driver and told him to turn around and come get me. He then said sorry about that and hung up. Sorry about the mistake, not sorry for yelling at me and treating me poorly despite being at fault himself. The rooms sucked, the bathtub leaked, breakfast was gross. The carpet looks like it hasn’t been cleaned since the hotel was built. I have nothing good to say about this place. You’re better off sleeping on some chairs at the airport. it’s not even that close to JFK. It takes about 30 min to get there."

"It deserves a five star review for a two star hotel. The front desk staff was extremely pleasant and helpful. I had issues with my card key and he fixed it right away and ensured I got into my room okay. Bed was comfy and the room had all the basic amenities. Like others said, I loved the free shuttle service. They do have free breakfast as well. Would definitely return if I need a place for the night flying out from jfk."

"We booked the hotel for a 1 night stay as we had an early flight out of JFK. The reception staff member was very helpful and the location was close to the airport. No matter how long you stay, you want a goodnight’s sleep, a nice shower (especially before a long flight) and a nice breakfast. The room was very noisy from traffic and everything going on outside. The shower trickled little bits of water and the breakfast was beyond disappointing. We will not recommend this place at all."

"Great location if you're flying to JFK and then onto somewhere else the next day this hotel is great value and not far from the airport. There is also a free shuttle service from the airport to the hotel and return which is really useful. Some food places next door as well if it's a late one and you want something quick. There is a basic breakfast and refreshments that start from early doors as well."

"Perfect hotel if you have a layover at JFK. The room was clean. The staff was very helpful and friendly. I needed a place to park my car overnight and a shuttle Five Towns was one of the few hotels that had both. The shuttle drivers were very accommodating and sweet, they picked me up exactly where and when they promised to. Met some nice travelers during breakfast from the Netherlands and Singapore.. would def. use this hotel again"