Applebee's Grill + Bar

"My children I were seated and everything was going well. Waiter came to the table and took our drinks and appetizer orders while we figure out what we'll be eating. When I put our orders I had forgotten a to substitute the broccoli. I called him back and told him that I wanted to substitute the broccoli for caw slaw. The young waiter said "I already sent your order to the back but I guess we can change it" all in while huffing a buffing like I was a bother. But because I wasn't sure if the caw slaw was an option, I asked him if I can see the menu real quick. He looked to the side, huffed and rolled his eyes while talking the menu from under his arms then he roughly handed me the menu and aggressively opened the menu while it was still on my hand and fingered pointed to the side dishes like I was a child. I confirmed the caw slaw and he snatched the menu and left. That's when I asked the manager to change our seats. I was no longer going to allow that waiter serve us. While we are waiting to have our seats change my oldest son tells me how he noticed how aggressive the waiter was towards me and my two little ones said "we should have gone to Texas Roadhouse" which made me cry. After we got our table changed we weren't being attended to properly. We had like 3 different waiters/servers come to the table yet there was no utensils, the mozzarellas came out cold and tasted stale, my meal still came with broccoli and no caw slaw. I did ask one of the waitresses about it and the caw slaw never arrived. My son and I had broccoli on our dishes that weren't touched. We ate what we could and I left zero tip!! I wanted to run out of the restaurant as fast as I could. I didn't even order desert. Waiter should be fired and the whole restaurant needs training! And if you ask me I think $85 dollars for that type of service and not getting what I wanted is extremely expensive. I will never go back!"

"Seating was fast. Usually you would have to wait at least 20 minutes. I haven't been there in a while and my granddaughter wanted to go. Our waitress wasn't very pleased to serve us. No smile, no how you doing. Just a quick humble of words. We ordered sodas then an appetizer. We ordered the full rack of Baby Back Ribs each. She wanted fries and I ordered garlic potatoes. When the food finally arrived about 1/2 hour later, the ribs looked like the picture, dark, on the dry side and very little meat on the ribs. We were so hungry, given we arrived a little after 8 and wasn't served until after 8:30. Maybe we should have gone somewhere else at this point, but my granddaughter likes here and I didn't want to upset her. The garlic potatoes came with bacon, cheese and sour cream, which I didn't order. I told the waitress to replace it with regular garlic potatoes and was surprised that it was still on the bill when I went to pay. I squared up the bill and maybe will try another location. I was not pleased with this visit site."

"The service was so slow. The check was wrong, and the wait was way too long for everything. It took a half hour for us to get our drinks, and then waited for another 15 minutes for straws. The wait for appetizers and then our food was ridiculous as well. Half way through our food, the server asked if wanted another round of drinks. Thankfully they weren’t added to the bill because we never got them anyway. The fact that it is a Saturday night isn’t even a factor because it wasn’t that busy. Definitely not going back to this location."

"Definitely the best Applebee’s I’ve been to. The food is always great and the staff is always nice and professional. My friends and I always come in Thursdays night for half apps. Our waitress Deanna makes our dining experience special and is very personal with us all. She is the reason we’ll continue to come back"

"I have been to a lot of Applebees and this is probably the worst managed one. We went there for lunch at 230. It appeared there was one hostess and 2 waiters who were responsible for the entire restaurant. They had no help staff. This led to our good coming about 45 minutes after we ordered maybe longer. The waiter was actually very good and was hustling as it appeared he was handling almost every table we could see with no help. The food was the normal food you get at every one of their restaurants, waiting that long for it was not worth it."