Northwell Health-GoHealth Urgent Care

"They don't ask you if you prefer to see a doctor, provided there actually is one available, which I'm assuming is unusual. If you see a physician's assistant, it's like they own you thereafter, whether you like it or not. Also, the small exam room in front has no computer (therefore no access to records from previous visits) and thermometer doesn't work. Not a good sign. There was much confusion about how to label that room, i.e., people walking in and out asking "What number room is this?" Could they be hiding/juggling something on the books?"

"This establishment is incompetent. Barely swab me for the testing, the doctor prescribed no medication for my symptoms (which got worst after I left) and they were supposed to do a pcr test, 4 days after me trying to get my results they told me the lab never got my results. No one even bother to call me for 4 days to tell me this, after multiple tries that’s what they told me. And the lady on the phone was very unprofessional in her delivery. Getting a hold of them is a nightmare. They take your card information and create an account without your knowledge. Be sure to check your statements for fraudulent charges. I will not be using this establishment again. They are incompetent."

"The convenience of being able to hold a spot online before you arrive is helpful. The staff are always very professional and curtious. The techs and P.A. are sympathetic and always explain everything. I have visited a few times now, and I will continue to do so and recommend others to as well."

"I went in there barely able to breathe with an asthma attack and they were honestly the best experience I’ve had at an urgent care. They cared, took care of me, all hands on deck, make sure i was good every step of the way. Even called to see where i could get a nebulizer. Just really good people. Can’t even say enough. They even called me twice after i left to check in on me. Just really appreciate it. Not being able to breathe is so scary and they made it so much better. Thanks again."

"Wow, wow, wow. Northwell's greed is unreal. This place took my insurance. I paid my co-pay. Waited 45 minutes to be seen by a PA for 3 minutes. 2 weeks later, I get a $360 bill in the mail. This was a balance bill, after my insurance already paid them for my visit! They charge people without insurance less than that. I will be fighting this and will not be returning. Patients beware!! ------ UPDATED TO ADD: Billing department was completely unresponsive to my concerns. All should be aware that Northwell charges $120 for an urgent care visit for those that are uninsured. They charge people with insurance $600! You're better off doing self-pay when you walk in, otherwise you'll be hit with a hefty balance bill. Be careful!"