BJ's Wholesale Club

"Regularly have issues with customer service at this location. Going to use walmart, and wait for Costco to come to Albany for bulk items. Not getting another membership"

"Tire service is terrible due to understaffing. Website appointment system is wrong and it took 3 weeks to get an appointment. Understaffed and the front desk worker spent all the time talking to the tire tech or doing something else. Propane sales delayed tire installation. 1.5 hours to install tires and no one there before me."

"Albany BJ’s wholesale is now just as bad as Rotterdam NY. Was at the deli which was very busy and crowded. No problem we waited. They were at # 23 when I got my # which was #30. As we all wait the man that cleans the floors on the machine cames squeezing through everyone. So I said this is nuts. He was even moving peoples cart with the machine. So he gets through everyone leaves the floor wet and a pile of trash from the machine on the floor. Comes walking from back telling me I’m talking crazy. And then the man next to me said something to him and he told him to mind his business he wasn’t talking to him. When I was done at deli I got the rest of my stuff and as I did he was watching going through the store. When I got to the front I asked to speak to a manger waited by the Christmas stuff for no manager to come talk to me as your employee is still watching what I was doing. Sad that NOT one manager could assist a customer. 2. I’ve been calling to speak to a manager for over 2 hours get hung up on or left on hold for the call to disconnect. So my last attempt was to put a review on here. I also have a picture of the floor as he left it. Hope nobody slips and floors because your employee careless acts. Let’s see if they have any respect for there customers and I get a call back"

"Lines are terrible, so I stopped going a couple of years ago. Once they started delivery service, I hopped back on board. The deliveries go fine it’s through DoorDash which is moderately sketchy. The main problem I have is that they keep delivering me milk that is about to expire. I’ve had to dump out 4 gallons of milk in the last two deliveries. The prices on other items are so significantly discounted that it’s still worth it but once Costco is built, may be time for a change."

"My husband and I swapped from Sam’s to BJ’s and I can say I love BJ’s more. I LOVE the customer service here! Never had a problem. People in bakery are nice. Also my sister and I was checking out in self check out, my son is a very cranky baby and was crying. Erica walked over and started talking to him to calm him down till we finished. Helped me so much!"