Julio Bicycles Inc

"Have been going to Julio's for years. I won't go anywhere else. Their staff is top notch. Super honest, courteous, helpful, knowledgeable. They care about their customers and look to help and enhance your cycling experience. The BEST!!"

"Nice guys who seem to have mechanical ability, but they lack attention to detail, and their pride in workmanship blinds them to being able to see or accept mistakes. If you have a bike that is special to you, find another place to take it, where they spend a little more time on the details and are open to two-way communication with the customer. I won't be back. I have a range of bikes. Three road, one CX, and one mountain. I ride around 5,000 miles a year. I brought in my favorite bike to true the rear wheel and replace the cassette. They called to tell me it was ready, and I was a little surprised to hear that they had opened the bottom bracket and greased the bearings, as well as replaced a brand new chain (that I told them was brand new when I took it in). Nonetheless, I trusted them, paid the bill, and felt happy to know my bike had been taken care of. Long story short, when they put the crank back on (a service I had not requested), they distributed the spacers incorrectly, causing it to require a front derailleur adjustment, after which the right crank arm tapped the front derailleur on each revolution of the crank. I took it back to them after the first ride, not knowing why there was a new tapping sound on each pedal stroke. They worked hard, but ultimately did not resolve it. I talked to others who said it sounded like spacers were missing. I brought it back after a couple more rides. They called back very quickly to say it was resolved. What a relief. When I asked them to show me that they truly had resolved the problem, they became very defensive, accused me of trying to make them teach me to work on bikes, and said they are not that kind of bike shop that teaches people so they can work on the bikes themselves. They were condescending, would not listen to my concerns about the crank and derailleur, and they told me I should be happy they weren't charging me (even though they had in fact charged me for this BB service which I had not requested). I ended up taking it elsewhere, where they found that the spacers were not forgotten, but they were not distributed correctly on the two sides of the crank, and they restored the bike to factory specs. I'm hopeful this saga is over now. All said, they are a prideful bunch at Julio's, and they have lots of admirers, but if you are particular about your bike working well, and you want to be able to have a two-way dialogue with your mechanic when something isn't working, do not use this shop. I included 2 stars because they did true the wheel, which I appreciate."

"Hands down the best bike shop I have ever been to. Most importantly the staff, and owners Paolo, Will, Julian are not only avid riders but completely knowledgeable. They are friendly and accommodating. They are always there to help. Top that off with an espresso and it is a great experience from start to finish. First class all the way. Salute!"

"All other bike shops pale by comparison! I would give 10 stars if I could. Julio's is by far the best bike shop I have been to! Julio and his team take E N O R M O U S pride in giving you the best possible service and equipment to meet your wallet! I moved 100 miles north and there are plenty of bike shops, but I put my cycle in the car and drive to Chappaqua to Julio because I know that I can count on him 1000%. If you think I'm waxing eloquent on the superlatives, I am for good reason! Julio's is actually "The Best!""

"Amazing service from Will and the rest of the crew here. Did a great job tuning up two of my bikes and for a fair price. Everyone is super friendly as well. Thank you!"