New Windsor Pharmacy and Home Healthcare Center

"My husband and I have been going to this small local pharmacy for years and have had no issues until recently when Joseph stopped working and a different pharmacist took over. This other pharmacist (Harry) is terrible. He has zero respect for his customers or his staff. He is especially awful towards women. His billing practices are really, really bad if not fraudulent. Routinely, he bills our insurance well before dispensing the medications. A few times he billed our insurance for a very expensive medication, then insisted it was too soon to fill the prescription when I came to pick it up. Eventually, after searching through the mess and piles of paperwork and prescription bags, and after arguing with me and his staff, he admitted the medication was no longer in stock. They had to back out the bill and it was all a big nightmare to correct. He never even apologized, just shrugged and walked away. The last straw was when he accused me of falsifying my address and threatened not to re-fill my monthly prescription. He was actually yelling at me, insisting my records were fishy and called me overly sensitive in front of his staff when I told him that his behavior was really disrespectful. Once he realized he had made a mistake, apparently he was confused and was looking at my previous address on file, he said (word for word): “I’m acting on behalf of the DEA because Joseph the owner wants it that way”. It’s all very weird and sad. I’d prefer to support small and local businesses, but it’s not worth the time or energy dealing with Harry the nightmare pharmacist."

"I have been going to Joseph and John at New Windsor Pharmacy for over 4 years now, and I love the atmosphere, the familiarity and the way they are so personable and kind to their customers. Even after moving a half hour away, I still use them for all of my prescription needs. I can assure that any negative reviews posted here are from disgruntled customers who probably do not find pleasure with most companies they encounter. I have never been treated as an inferior, or mistreated. They do their absolute best to accommodate everyone, and contrary to what some have reviewed, I have seen their employees countless times throughout the years and they are all very happy with their jobs and management. I even know of a couple previous employees who moved on to other careers that still go to New Windsor Pharmacy for THEIR medications, and there are plenty of other pharmacies in the area to go to if they were unhappy with Joseph and John. Overall I give them an 11/10, excellent business, excellent service!"

"Do yourself a favor and steer clear of this father and son slave driving duo! Joe and John are 2 of the most despicable people I have ever come across. They treat their employees like trash (and it's apparent on their faces, just look and you'll see the abuse they put up with). They treat contractors like they own them, and will make every attempt they can to avoid paying them. The employees have told me that they go through service providers and vendors at an alarming pace, as no one can stand to put up with their strong arm tactics, and belief that everyone should work for them for free. These people are modern day slave drivers, and don't have a decent, genuine bone in their body. They are pathetic excuses for businessmen, and surely they will get what's coming to them."

"I have had many bad experiences with them for years, but today was the last straw. My doctor was going to call in a prescription at 9am Monday morning right after they open. I called at 9:08 to see if they got and to ask them to call me immediately when it's ready. At 9:39 and 4 calls later they haven't called me. I have left 4 messages. The last one at 9:31 I pushed the option saying I was a doctor, hospital or nursing home, and I still had to leave a message and have not gotten a call back. I'm going to another pharmacy. Other problems are waiting forever in line, them not having my medications, saying it's ready when it isn't and I still have to wait, telling me they will charge what the mail-order does and always needing them to correct it, which they do, but still. They are very nice people, and they are right around the corner, but I am going to have to drive another mile or two when I need a prescription faster than mail-order."