KAY Jewelers

"I was very impressed with the Kay staff I dealt with. I was greeted as soon as I walked in and was asked if I needed assistance. I explained that I needed a star sapphire stone put back on the ring it fell out of. I was given the price for repair and thought I would go somewhere else. Two women and a gentleman (can’t remember their names, even though they did introduced themselves) talked with me and understood how important this ring was to me (it was my mother’s ring). They worked with me and I did leave the ring with them for repair. I was so happy when I left and am very thankful that they each took that extra step to make me feel so comfortable doing business with them."

"We went in to purchase toddler earrings. The manager Glen was rude and disrespectful. He clearly did not want to assist us or answer questions. Luckily his one employee took over and assisted us very kindly. Overall if it wasn’t for her I would have walked out. Glen kept asking if I needed jewelry and if I did he would assist me. Going forward I would never purchase items from here again due to the store manager Glen."

"Abysmal Customer Service! I was fitted for and ordered a wedding band. We were notified it was in and went in to pick it up. It is a very different customer service once you have already paid. I had to ask to try it on and it did not fit. The sales manger tried to talk me into having the brand new ring cut and resized. after I refused and asked to exchange the ring for the correct size I was told the same ring would now cost me over two hundred dollars more or I could wait a week to see what the sale might bring. I asked for the manger to call me they never called. Beware, there are better choices out there."

"the manager who took care of me was awesome. extremely helpful and kind. he even helped me save a little money!"

"Very disappointed in Kay's service. I have warranty on my jewelry, so have to return every six months. The last three inspections and services I've had, i was treated like I am an inconvenience. The one sale associate was pleasant, but both managers thought and acted like they were better than customers and the other employees. It was just plan rude. PLUS When I went to pick up my jewelry after sending it in and PAYING for additional services they locked the doors, and shut the lights off as I was walking to the store. Please note I was there at 6:48. Store doesn't close until 7:00. And I live 30 minutes away. Definitely will be looking for a different Kay's store."