Habberstad BMW Service & Parts

"Completely beyond the pale how terrible the customer service is here. Even if you have an active BMW warranty, they will simply NOT honor it - even when you read them what it says word for word, and they agree with you what it says, they come up with outlandish reasons that your coverage does not apply. They say they value your loyalty, but will offer you none in return."

"I bought one X5 and leased one 540i from Habberstad but I’d give the Service Dept. zero stars if I could. Brought my 540i in for regular service. Late in returning it, then discovered that my Weathertech mats were missing after the car was washed. Been calling for two weeks and no action. No one even returns my calls anymore. Taking my business to Freeport."

"Terrible service center that nickel and dimes its customers. S.A.s have poor communication with customers and won't offer solutions to fix their vehicles just charge multiple $229 diagnostics fees(Huntington) and then squeeze them more on loaner car fuel.Stay away and go to a good indy shop as service manager there is unprofessional. Btw I bought the car from Habberstad..go figure."

"Absolutely appalled at how they handled the service visit for our BMW X3 2011. We dropped it off with a check engine light on, and $1,400 dollars later, it is now undrivable and worse off than before we left it here. I also feel that they fully took advantage of my 18-year-old son, who dropped the car off, made the appointment, and picked it back up again. They did not test drive the vehicle or even bother to check it out before calling us to come to pick it up. My son arrived when they said it was fixed, paid for the service, got in his car to turn it on, and realized the check engine light was still on. They did mention that there was no guarantee, but why tell us the car is fixed and have us come pick it up? He drove off to get gas and realized that the hood latch was not properly closed and had to go back there a second time. How can you let someone drive off with their vehicle without checking this? On top of that, he tried to use the 10% off service coupon on their website as he was paying for these repairs out of pocket, and they told him no. I called the service representative myself and left a message regarding this matter, and I have yet to receive a phone call back. I now have a car in my driveway that we are scared to drive. It makes a loud screeching noise and starts to shake when you press on the gas."

"I had an oil, oil filter and engine air filter change a few months ago. After that, my car was turning on the engine light when weather was cold. I couldn't figure out what the problem was. I thought there was a problem with the heat sensor. because the error code was showing this. I changed the timing chain of my car in a different service about 3 weeks ago. And I saw that the air intake pipe between the engine and the engine air filter is not stuck and not fit. straight air was entering the engine. it could have broken my engine. The engine light was turning on because cold air entered the engine without filtering . I noticed the problem and now my engine light is not on, it has been fixed. i am complaining about this problem. I have pictures"