The Chautauqua Center

"So far so good! I've been searching for permanent dentists since covid started. This dental program was highly recommended to me. When I called to sign up as a new patient in September for a cleaning and exam they were booked out to the end of February so I made the appointment. While flossing one day I knocked a filling loose. They were able to get me in for an emergency xray and visit the next week (11/22/23). Last night (11/22/23) they were so friendly and fast! Every single dental assistant and the dentist were super friendly, caring, talkative, comforting, and welcoming. I was handled with extreme care and explained everything step by step while getting a temporary filling. I'm back 12/18/23 for my permanent filling. They said to contact them immediately if I need anything before then. I look forward to being a long standing patient in this practice. Thank you."

"The Chautauqua Center recieves a lot of Federal and State funding; but does not utilize the money wisely. The Dunkirk dental site, staffs a dentist, hygienist and assistant, one day per week. Patients have to wait several months for basic care, and just as long, if they are experiencing dental issues and pain. I am sure you receive enough funding to hire more staffing at the Dunkirk facility. During my last two appointments, I had to suction my own mouth; because there was no assistant there. I should be sending you a bill for the work I did. Do better!"

"I was looking for a primary care doctor in this area. I had an abnormal EKG that needed to be sorted out. I obtained an appointment, which was then canceled and moved to a different date. I asked them to simply as the doctor about the EKG. They called back and said, "we can't help you with your MRI." I repeated that it was an EKG, and the office staff said, "same thing. We don't do those here. We can't help you." Fortunately, I have managed to get an appointment with a different primary care provider. Unfortunately, I have been on hold for over a half hour with no one at the Chautauqua Center answering the phone. I need to cancel my appointment with them and no one even answers the phone. I feel like I dodged a bullet by getting in with someone else (with no one answering phones and confusing an electrical heart test with an imaging test)."

"I have been seeing medical doctors and Zach, the chiropractor. Communication in the office among staff is very poor, they have regularly canceled and rescheduled appointments, and communication/follow up with referrals to outside doctors is quite poor. Chiropractor: I was seen by Dr Zack for an emergency need a year ago, which he willingly did, but then I tried setting up new patient appointments and all three times these were canceled by him and rescheduled for 2-3 months out. One year later, I am again waiting for him to reschedule a new patient appointment. I cannot recommend a chiropractor who does not keep his word/commitments. Medical staff: I was scheduled for one procedure by my doctor at UPMC, Jamestown. The hospital never received my paperwork and was not expecting me. I had been fasting for this procedure and had cleared my schedule. I have had a hard time scheduling appointments with my doctor. Promised call backs never happened until the 3rd/4th times. Information was not passed along properly in messages. Appointments were canceled by the medical staff (sometimes 2-3 times) and usually several months out. Again, I cannot recommend a medical team who does not keep their word. If we as clients are expected to keep our appointments, the medical teams should also be expected to keep their appointments."