JOANN Fabric and Crafts

"No price labels on most items. The items that were labeled were incorrect apparently. The store looked trashed like it was going out of business. Very disorganized and messy. Many shelves weren’t even stocked. Ridiculous. I’ll go to Micheal’s next time."

"They do not offer curbside pick up like stated. They will not come to your car even though there’s an option online for curbside pickup. When you address it to sales associates and managers, they are rude and do not have empathy. They are lazy and will make you come inside if you have online pickup. Horrible service"

"Large variety of things if they’re actually where there supposed to be. The older lady cashier and young lady who was at the fabric cutting station were super lovely. But the lady who I think was the manager, black lady around 30-40s had the worst attitude towards customers I’ve ever seen and was just absolutely rude and condescending. She was literally getting loud with a customer and talking down to them as if they were her kids, mind you she was speaking to someone who was prob old enough to be her mother, I genuinely felt so bad for the customer she was speaking to because she was just looking for a specific yarn and got a nasty response back from someone who’s supposed to help. Staff like this is what makes customers not return. Based on the other reviews this isn’t the first case where a staff member gets out of hand with a customer and by the sound of it it’s the same worker I’m describing."

"This place is ridiculous, how was I told my items were ready for pick up and when I go to the store I’m told items aren’t available according to a manager “I won’t get charged for the items” when I got charged. Anyways I proceeded to the back and found the Items I purchased as I was told they weren’t in stock. Once I approached the manager, the manager was nasty didn’t want to explain the reason why she had told me items weren't in stock when I found them. Then the manager told me “ if I have to explain, I will be taking off my keys and there will be serious problems”. Very disgusting and rude. Another manager who was listening got involved and delt with my whole situation. I will never go back to that store… very disrespectful and disgusting as I told her to work there … all I wanted was to get my items and go not be disrespected. Also, at the end of the day I was charged for the items not like they were free."

"It is hard to find the store. There is no big sign from the outside of the mall, but you can do it following the signs that they put everywhere. The store is huge and great for people who love craft. You can find everything there! It is like a better version of ‘Michael’s’. I was specifically looking for cotton yarn and the choice was great! I wound what I need and staff was helpful and nice. This is my new store now."