Craft

"This was our first visit to Craft. After entering we waited by the hostess podium to be seated like the sign posted requested. Initially no one greeted us, but eventually we heard a voice from the other end of the restaurant telling us to just sit wherever we wanted. After being sat we quickly had water brought to our table and the waitress asked if we'd like to order any drinks or food. Unfortunately, the waitress wasn't very knowledgeable about the menu and had to go and ask someone in the kitchen if certain items were in stock. This occurred with almost every food/drink request we made only to find that they were out of stock of many menu items which limited our options. Then came the confusion about which sliders were on special ($3 per select sliders) that day. The information from the waitress wasn't clear. Eventually we ordered food and it was brought to the table quickly. The flavor of the milkshake, sliders and fries were very good. We enjoyed them; however, the slider bread was stale. I also find the credit/debit card surcharge (4%) a little crazy. When we were presented with the bill we found our $3 special sliders were actually $3.21 each because we were paying by card. And every other item we ordered had a 4% price increase causing the bill to be more than we initially expected. I wish the surcharge was made clearer to us prior to ordering. The restaurants atmosphere was great though. We enjoyed the Christmas decorations and the music."

"The sliders were WAYYYYY too sweet and way too spicy. No idea what the heck they put in those things. There was so much barbecue sauce that I had to scrape some of it off. I couldn't even finish them because my mouth was on fire. Fries were way too salty. And then it came out to $72 for three meals of sliders and fries with raspberry lemonade. No alcohol or anything. Plus the service absolutely sucked! Couldn't even find the waitress as she kept disappearing for a long time. Oh yeah, plus they make you scan a QR code at your table with your phone to get the menu instead of just giving you a menu! She came over and pointed at the napkins and said, "I'll give you a moment to look over our menu." And my mom and I were confused and asked, "What menu?" And she said, "Oh, just scan the QR code with your camera app on your phone to get it." We didn't know what to do after that to get the menu so we just told her it didn't work when she came back. AND THEN SHE WALKED OVER TO THE FRONT AND BROUGHT US MENUS FROM UNDER THE DESK. Why she couldn't just do that to begin with is beyond me."

"We live an hour from this restaurant, and EVERY time we come to Binghamton, we have to stop and get our milkshakes and burgers!! The milkshakes are so creative, fun, and delicious! The burgers are amazing, and the best part is that you can mix and match your burgers so you can get different kinds. Love this place!"

"Let me start off by saying, if I could rate this place on the food only it would be a higher rating. Service was extremely slow and every time we had to ask for something, it felt like we were bothering the server, WHOM sat at a table in the back most of the time. I’m not sure if she was tired and overworked or just not into her job. We were not the only table who had to go to the back table where she sat to ask for our check and some boxes. Also order all the drinks you want as soon as you walk in because good luck getting any refills. My next thing is the price of the food. We definitely should’ve read the menu more closely because none of the sandwiches are full size and I believe they are actually meant to be ordered in groups almost like tacos. NOW MY BIGGEST ISSUE, this place is NOT KID FRIENDLY. No menu options for kids, no cups for kids or even typical drinks for kids….. the restrooms also are not equipped with a changing table so if your the parents of a young one just be prepared. I luckily had a pad to lay my daughter on as the bathroom was extremely unkempt and the floor was disgusting. Not to mention no trash bag in the trash can…. I’ve heard about this place for a while and really enjoyed the unique and tasty food. However, everything else seemed to be lacking big time."