Nissan City of Port Chester Service

"Came in with error code on the engine that cut our speed to 10 mph. After 3 hours of waiting they cleared the codes and said we were good to go. Same error happened 15 minutes later on the interstate. The next dealer we took it to found the issue and replaced a faulty engine part."

"This place just spread lies to get you to buy cars with them. My experience with them has been a constant disappointment, from discounts that were not applied, to oil change for life that was then take away, as well as long waiting time despite booking appointments for specific times. Add to that the very rude and unhelpful staff. I am never going back and do not recommend it to others."

"0 stars. Really disappointed with the service department specially the mechanics. If you request break pads to be inspected, mechanics must unmount the wheel and not just look from outside like I could do myself. I had my breaks pads changed at another shop 2 days later when a tire was flat and an honest mechanic showed me the pads were completely worn out and rotors needed to be replaced as a result of not doing it as requested 3 years in a row while bring it for service. Front desk is doing the job keeping up with customers, but mechanics’ work leaves a lot to be desired."

"Awful experience. Went to get the oil changed on 10/30 to be told their system was down. No call or anything and drove 30 minutes to the dealership. Came next day, sitting here waiting, 1.15 hour later and truck hasn't been Brought in yet and was told to be patient.... be patient. this is not good service. Won't use them again."

"This is one if the worst dealerships i have been to. I have been here twice for a nys inspection within months of each other and both times they had me sit there for hours to then tell me they are unable to perform the inspection. The first time i needed my front brakes fixed in which they wanted to charge me $750 to fix which is outlandish considering i got them fixed for a third of that price elsewhere. After that they reset my censors due to a recall and unknowingly to them resetting my censors prevented them from being able to do the inspection. A waste of 3 hours. So today months later i come back and wait for over an hour just for them to tell me their machine isn’t working and the best part …that they don’t even have anymore inspection stickers which they should have and probably known before they even took my car in. A waste of time considering you need an appointment in order to even be serviced which again is outlandish considering you can go to most service centers with no appointment and still be seen. Please go to another nissan dealership as this one is unprofessional and will just waste your time and refer you to other auto shops when in reality you might as well skip the dealer as a whole."