Extended Stay America - Rochester - Greece

"Enjoyed my stay here. The staff are exceptionally nice - KAYLA is so kind, accommodating, and professional, and goes out of her way to help the guests. Chardonnay, Alexis, and Rmani are wonderful, too. The room was clean, comfortable, and well-designed with a full kitchen. Pots, pans, dishes, and other necessities are available at the front desk, if you request them."

"There are alot of negative reviews and I didn’t find any to be true. The room was clean, the front desk girls (especially Kahla who checked me in) were super nice and accommodating. It’s not a 5 star hotel so don’t go there expecting it. I would stay there again!"

"I needed a place last minute and this place was the only place with an opening to fit the family. Upon arrival, I was greeted and helped by a very kind and sweet lady. She had informed me a dog pooped up stairs and said it was okay if I didn’t want to keep my reservation, which I thought was as kind. I said it was just okay as long as it wasn’t near the room. She said she wanted me to take a look at the room before confirming I’d keep my reservation. I was already getting the run down vibes of this place- but I needed a place for a night as we were traveling with kids. Upon entering the room I did a Quick Look over made sure everything worked and there was no bed bugs. There wasn’t so I said I would keep the room. - I should have looked harder. After I brought the kids up stairs and our luggage I realized was a dirty disaster this room was. The walls clearly hadn’t been wiped down in ages the cabinets had crusted food as well as the fridge. The freezer looked like something burned in it at some point. Paint peeling. Carpet dirty and had white powder on it. Cigarette holes dust everywhere- you name it. The dressers were disgusting and its visible hand marks as well as the head board. Honestly the only decent clean are was the bathroom. The next morning we went down for breakfast and the dog poop was still there and a condom was as on the floor- A USED ONE! The grab and go breakfast was literally granola bars, muffins, and coffee- no water no juice not even an apple or banana. I was really upset because I purposefully sought out a place that had some kind of breakfast so I had to go out and grab some for the kids and I. The picture they had even showed more options but they had practically nothing but hey! The coffee was hot and they had vanilla creamer at least. This is a no Smoking hotel and the entire time all you smelled was smoke they let people smoke right in front of the lobby door. I guess it was my mistake for choosing this place. Or first time staying at an extended stay hotel and this will be our last time. Everyone that stayed in the room including my baby and toddler all have a mystery rash. The ac units filter was dirty as all heck so I kept the window opened the entire time for fresh air. Unless you soo desperate for a place -50/10 recommend this place."

"The hotel and the room were very dirty, the refrigerator was dirty, the dishes were dirty. When I woke up, I was itching all over my body, and then I saw a bug on the nightstands. I told them and they gave me my money back and a coupon for a free night stay at any extended. Stay hotels. I called priceline and they gave me 15% off another hotel. Please do not go here. It might damage your health."

"The staff at this property are all great! They all go above and beyond to make your stay comfortable. Chardonnay at the front desk was so nice and professional to help with our situation, quick and easy to communicate with. Please give your staff awards!"