Taco Bell

"Drive thru order, half our food was cold. Ordered tacos and chalupas. My crunch wrap was beef when I asked for steak."

"I went through the drive-through and ordered a #6 Taco Bell meal. Instead, gave me the nacho meal. I noticed it as I was driving home, so I turned back around while trying to call the store, which then answered my call, didn’t say a word and hung up on me 3 times. When I got there and told him it was the wrong meal The same woman named Monica said you didn’t order that. I told her that everything else was correct. I just need the two chicken Chalupa‘s instead of the nachos. She said well I’m just gonna have to charge you the difference then. She said on the receipt you have one so you only need one more then. I said I was changed for that extra one. She said well then you only need one more. I said if I had ordered the #6 I would have got 2 and this one was changed extra for $5.79. Then she said well I will have to charge you the difference between the 2 meals. I said no I drove all the way back over here and you’re the one that made the mistake to begin with because the name on the receipts Monica H is you, correct? She confirmed her name was on the receipts but that she would have to charge me $1.60. I went and I got the money and I walked back in then she told me how she could not bring up my old receipt and error it to do a new receipt reflecting the chicken Chalupa‘s she said she was going to just charge me for two cinnamon twists. This was terrible customer service arguing and not making it right, terrible for her to charge me for her mistake."

"I ordered a chicken quesadilla meal and I got half of the quesadilla and a taco I didn’t even ask for, and not even that I asked for a baja blast freeze and the lady at the window rolled her eyes and proceeded to give me a cup of the freeze that wasn’t even full it was almost half way empty which is crazy I tried calling the store multiple times and no one picked up. As someone who works in fast food this is honestly unacceptable and rude you guys need to keep the people at the window in check."

"I went in in the evening waited for about 5 minutes to order. On top of that there was nobody in line I was the only one. Employees were just standing around. When I was waited on the cashier was rude waited 10 minutes for food it was cold the fries were hard the cheese wasn't melted. All around the service was terrible. I was over charged also. It's a good thing I looked at my order cause part of it was missing. It's they really need to change management at isleta location this isn't the first time this has happened"