Dirkes Used Auto Parts and u-pull-it

"I could care less about the other reviews posted here, I'm here to talk about my experience only. So, I had called in for a sunroof glass for my vehicle. Although, i needed only the glass and not the assembly, someone from the office CLEARLY told me that it comes with the assembly regardless..AND that's exactly what all the other places told me including AA Auto Salvage in Williamstown (never had issue with them in past) . If someone from Dirks is reading this give a call at Auto Salvage if you guys like to make sure and they'll say same thing that It comes with assembly and it's the same price they were charging me there. Maybe 10 bucks more but that's with full assembly (tracks n motor)... I live 40 mins away from Dirks and we were looking to give them a lot of business as we just opened up couple car garages. But I guess I might as well take my business else where as they were unable to resolve the issue. I was not going to wait another 2-3 days for a replacement, and i would've been okay if they simply refunded me for this product. However, they said there would be a restocking fee which I clearly understand, it's part of business, but I shouldn't be responsible for that if I was not in fault. It's their mistake. All my calls get recorded and I bet if I get that recording from my phone company, the audio will have someone from Dirks clearly stating my sunroof glass will come with come with assembly which actually makes sense especially when Auto Salvage and other places also mentioned the same And had the same price. Normally, when there is nothing positive to say about an experience with a business, i prefer not posting a review, but today i just felt cheated, especially when i was TOLD a certain thing, but i guess it is what it is..Moral of this lengthy Story is when someone pays for a product, they expect to receive the proper products in exchange... have a good day"

"HORRIBLE CUSTOMER SERVICE!!! Ordered a party from them and got confirmation to pick up. Drove 40 mins to pick up the part and 40 mins back to have it installed, only to find out it was the wrong part! When I called, the gentleman (refused to disclose his name) who incorrectly ordered the part offered to order the correct part, and told me I could pick it up the following day. Not one apology for the mistake, even after I disclosed all the wasted resources due to his mistake. No discount or credit offered. Talked over me the entire time. I asked to speak with the manager and was put on the phone with the owner. I began to express how I felt about the transaction and the previous representative, and the owner told me that he really didn’t care how I felt and that I had the option of either getting the new part or a refund. Immediately after, he stated that the part was on back order and the only option I had was to return the incorrect part and get a refund. As a business owner myself and having worked in the customer service industry for 15 years plus, I am appalled at that level of inconsideration and unprofessionalism. I would NOT recommend this place to anyone looking for professional and personal integrity when patronizing an establishment."

"I came here to get a tail light for my husband's Mazda 6. Google tried sending me an extra 20 minutes further than what I needed to go, good things looked up or I would have totally missed it. It's right on the main road, black horse Pike . Recommend absolutely. it's quite the drive for me but I'd go again if I needed another part. U pull it area is cash only. Inside is credit cards."

"Nicely organized u pull it by manufacturer. Older models generally 10 years or older, reasonable prices. Only issue is no inventory list on line, but great selection so you have to go there to seek your vehicle. i found the vehicle i was looking for easily. Associates there nice to speak with too. Worth a trip if your looking for older parts"

"Great prices never had a problem finding parts for cars here. Dirks also sell cars on the lot as well. Friendly staff and easy to find your car's model & make because they have are the cars in the same group. Despite being a junkyard felt safe walking around here and getting my parts - ( Closed on major Holidays) - Pull yard /Junkyard Hours - Open Seven Days a week 9 am to 430pm - Sun 9 am to 230pm - Full-Service office hours 9a5 pmpm- (shipping & handling parts)"