Pollo Campero

"Horrible service don't got the side so have to wait longer I asked the rudest lady there first I told here I want a 12pcs with breast and drumb sticks so I don't care about the price she telling the side are there I said obviously I could see but you don't have no maduros no fries made and top of tht she wants ti rush me like are u serious like I left I will never come here I use to come here alot guess u lost a customer"

"First time in the restaurant and i was told in order to have the specials would have to download an “App” .. Downloaded an app from Guatemala and showed it to the employee which told me i had to fill in my information. Wasted my time trying to access an app that wasn’t the correct one! They did not even know how to help me out! Order and paid full price which is not an issue . Went to the second floor to eat due to having family over and several children. After eating for the first 30 minutes one employee comes and tells us we can’t be on the second floor unless it’s full on the first floor. Minding that they saw us going upstairs and nobody said anything. Second employee comes up and tells us that we have to go downstairs “NOW” I was with kids and an elder person and they started to eat fast which is not correct! I requested to speak to the manager which he apologized but , i really felt some type of way. Employees should be more polite and professional! One of the kids got very scared .. Food was good regardless our awful experience."

"Just received my order and was left outside in the rain, who does that? Horrible service and impossible and to call the store directly. 1 star Edit 10/14/2022 Changing my review from 1 star to 5. Reasons, I feel this company cares. A day after the experience from a very poor delivery, today I received several calls from Pollo campero team, from their corporate and the store manager. The where very kind and I can tell they care about their customers. They explain, delivery services are being offered through a third party service which is not directly related to the store. Obviously not their fault on the unprofessional service offered by the deliberate person/driver. It was unfortunate because our food got wet (thank God for the air fryer) however I am grateful to the entire Apollo Campero team for their attention to their customers. It is appreciated. Corporate, should consider budgeting for internal delivery people rather that working with a third party. Note our food was delivered through door dash but I ordered from pollo campero website. Thank you team for addressing my issue. Will be ordering again."