AAMCO Transmissions & Total Car Care

"I was helping my brother out, he had an unexpected issue with oil leaking and had gone to a different company and had a ‘diagnostic’ performed for 150 bucks and was quoted a price. Because he was borrowing my daughter’s car, we wound up taking his car locally by me at Aamco in Hackettstown. They ran diagnostic and turns out it was not what we were told initially, it was cheaper issue than what was quoted by the auto repair chain that my brother initially went to. The work was finished in a timely manner as quoted. Because it is right after the holidays, and my brother is rebuilding his credit, we were going to go with the financing options offered. Unfortunately for us, we both already had accounts with synchrony bank and that was not an option. So we applied for American first financing, and Marc and Aaron were completely honest and said that the financing option works, but you need to pay the loan back within 90 days or they will gouge you. They were honest and clear about the food, the bad and the ugly. Long and short, we wound up not financing because American first uses PLAID, which is an account authenticate which requires your bank username and password, as you would use to log into your own account online. My family was not comfortable with this, for valid reasons. So we chose to not use them and paid with a credit card. Upon getting home, I called the bank and explained that we were not comfortable with the divulging of personal info, and they informed me that while they do not advertise such, you can bypass the PLAID process by sending a copy of your bank statement via email to them. It holds up the process a few hours or a day, but it’s an alternative to giving out your personal bank info. So should you choose to go the first American financing sub-prime route, make it known to Mark and Aaron when you drop off your vehicle and speak to them about starting the process immediately so that you have time to send your bank account info via email. This saves you from having to go the route of revealing personal info. But it will take time. The synchrony bank deal is pretty decent from what I can tell, they offer reasonable terms, but you can’t have any more than two accounts with them currently. I will absolutely be bringing my family vehicles back, even just for basic maintenance. I listened to their conversations amongst themselves and with customers, they are good people, family people. At no point did I feel like I was being taken advantage of, and at no point in time were they less than honest regarding financing options. They pointed out the importance of paying the sub-prime option off asap. Obviously, having the funds in your bank account or paying with cash is optimal, but if you need to finance, these are my opinions on the options offered. Synchrony first unless you already have cards with them (they underwrite lowes, kohls and many merchants, you may not even be aware you have accounts with synchrony if you have paperless billing) but if you go with American First Financing, start the process as soon as possible while your car is being worked on and have your paperwork ready to email in lieu of the PLAID authentication method. Keep in mind that Aamco of hackettstown is neither promoting nor are they the actual lender of the two financing options, they are simply letting you as the customer know that they are available should you be in a bind. I have nothing but praise for the guys at the garage, I would and will highly recommend them."

"Every Issue I had with my Jeep JK 2007 X Unlimited they have Permanently Fixed. The dealers couldn't in 2 years. I found me a home for my Vehicles for Maintenance. Please talk to Aron and Mark, please."

"I definitely give this wonderful shop a five star rating 10 if I could. The kindness and compassion that I received was amazing. My car was ready three days early and is running like it is brand new. The kindness went above and beyond what they had to do and I am forever grateful. I will definitely make them my new mechanic. Thank you everyone that helped very much and have a wonderful holiday season. Sincerely Kathleen Fenwrick"

"This place is very impressive with Aaron always being informative and helpful. The business is "dress right dress" (neat and orderly for those that don't know that expression) for sure. They have earned my trust."

"Mark and his team are the best! I've used them for years. They listen to what you are saying, then go the extra mile to diagnose and fix the issue the first time. Great customer service and great mechanics! Highly recommend them."