Craven Plumbing LLC

"I had 2 bathrooms remodeled . Spent 5 k on plumbing. One of the toilets lid came brokenfrom wayfair . Wayfair wanted to replace the whole toilet . I wanted to go that route but the plumbers insisted the toilet itself was fine and they checked it . I think they just didn’t want to come back . Well the toilet was cracked . It leaked . The crack is very noticeable. They want to charge me to install the new one . I feel since the 2 plumbers checked and guaranteed it was fine that I should not have to . I also failed inspection on the other toilet for not being caulked and the office lady argued with me over saying the inspector was wrong . Well also the new contractor to fix up all the failed inspection work of the former contractor said the same . Definitely do not recommend and will never use again"

"First class top to bottom! It can be intimidating having to reach out for plumbing services for an issue that you can’t work out at home because you hear so many horror stories about people being taken advantage of. This is not one of those businesses and you should hire them without a second thought. Dee was the initial point of contact on the phone and she set up our appointment. She was very pleasant and accommodating to our timely needs. Her communication level throughout the day in regard to appointment time was so considerate and appreciated. Ryan, the plumber who fixed our issue, was so friendly and professional. Explained everything as he did the work and was upfront about expectations and potential options. Fair prices as well which is half the battle when doing business of this sort. Overall 5 stars and this will be my first call should I ever have any plumbing issues in the future."

"The best plumbers in the area . We had a leak from upstairs letting out outside at the ground floor and received three estimates . The other two companies wanted to tear apart our siding and go in from the outside to try to find the area of issue. Craven sent out their owner and he was able to pinpoint the source of the leak almost immediately and fix it with minimal damage to the drywall inside the home, and a very reasonable bill. We have used Craven for multiple jobs since (clogs and sinks and toilet) and they have been fantastic every time. Dee (their appointment scheduler who picks up their phone when you call) is super helpful, and a pleasure to deal with . Highly recommend them!"

"I had an issue with a valve in my basement. Another plumber did not get my issue fixed first go around and than cancelled on me at 8pm the night before he was supposed to return saying I got double booked. I called Craven and Dee explained their pricing. Within a couple of hours Ryan came out got my valve fixed. He quoted me a reasonable price upfront and got the job done. He was very professional. I had a great experience with Dee, Ryan and this company. Next time I have a plumbing issue I'm calling Craven first."

"I contacted Craven on one day 3pm on their website Contact Form and requested them to come out within 24 hours to clear a drain blockage. They called back at 10:30 am the next morning (19 hrs later, good response time) said someone could come out between 11-2 same day. The $45 fee (plus tax) was disclosed during the phone call and they said that it would be waived if the work was completed the same day. Ryan showed up at 12:30 and was done at 1:30. Turns out there was never a blockage to begin with, and the previous owner had paid $500 before to have the issue rectified (with a different plumbing company), but it was still happening. Ryan explained the way the washer and tub was set up and why the water was backing into the tub. He could have “snaked the drain” to “remove the blockage” and I would have had no idea, and he could have charged me hundreds of dollars (like the previous owner paid), but instead he was honest. Anyway, I happily paid the $45 fee and he didn’t charge for anything else. He recommended course of action if I wanted the issue fixed in the future, and gave recommendations for the smell too. Honesty is the best policy. I will be using Craven Plumbing for all of my future plumbing needs."