Pep Boys

"Really worst service ever. I went in there, making an appointment for my flat tire and I was sent back saying that they are just about an hour to go home. I was literally helpless. I went in there the next day on my appointment and on time. still I had to wait for three and half hour And I was already on my break from work. I was unfortunately forced to have a half day off which end up costing me a lot of money. I cannot believe that they took 3.5 hours to get just tire replaced with enough number of employees and no one before me in the queue , I also heard from other customers there who arrived after me, will have to wait for hours to get their car work done. I learned it hard way that I'm never gonna come back to Pep Boys again."

"I saw a promotion on-line for Black Friday. The deal was good so I booked my appointment. The gentleman at the register was welcoming. I did inform him that alone with 4 new tires I’d like them to take a look at my tire pressure light as it appears my TPMS may be bad and if so to replace it. I dropped my car off and received a call several hours later saying my car was done. When I arrived I was the only one in the store. I was there an HOUR! The gentleman at the register told me my total was over $1200. However, my order was for $849. He changed my order in the system for some reason and couldn’t get the pricing I originally had. It took an hr to fix. When it was all said and done I ended up paying $10 more than I was supposed to and my TPMS wasn’t fixed and the light was on. He offered no real courtesy, no free oil change, no coupon for future, nothing. I was late for an executive meeting. I don’t think I’ll go back again."

"I called as soon as they opened at 8am to express my concern of a nail in my tire. I purchased the road hazard so I knew it shouldn't had cost me anything for them to plug it. I was told that I could come in but it would take an hour. (In my head I'm thinking why would it take that long to plug a tire?) I get there 15 minutes later to be told now that it would take an hour and a half (Just to plug my tire) I decided to wait BUT it actually took over 2 hours. They were doing all kinds of other checks on the car instead of just doing what I requested. After getting my car back, the tire was fixed but I had other warning lights now displaying that wasn't on when I arrived. It looks like they unhooked the battery because my Radio was asking for the bypass code and that only happens when the car is completely unhooked from the battery. My Auto Engine Idle stop is now saying it is unavailable as well. I don't know what they did to my car but all I asked them to do is plug my tire and it took them over 2 hours to do that. Why would someone buy the road hazard if when they are in need of using it, they cannot handle getting those little things done in a timely manner. And why would I agree to allowing you to put brakes on my car that you suggested if knowing that when you touch the car, I will have other issues and the wait time is extreme. Now I have to get someone else to look at my car to see what they did."

"The scheduling/check in/check out process is great. Staff is also very friendly and easy to deal with. Always a great overall experience, my primary complaint is I don't think all the checks were completed and I received the vehicle with new issues which is surprising since before the flat tire. My vehicle was running perfectly since I had it serviced."