Truist

"Truist has my mortgage now that the original bank sold out to them. I had a claim on my homeowners insurance and the check came written to Truist and myself. I made an appointment to get them to sign off on the check so I could deposit with my personal bank. I arrived to my appointment on time and they took me at the counter. This process, of them verifying and signing off on the check took ONE HOUR AND 15 MINUTES. They weren’t busy. Only two other customers came in during the entire time. There were two women working at counter and a couple of managers sitting in private offices DOING NOTHING. I stood at the counter the entire time while the teller waited on hold in the same customer service line that customers call into. She had no direct line and the managers probably just could have signed the check, but they didn’t help.No one knew what they were doing there. They couldn’t find the stamp. They didn’t know the process. They couldn’t work the fax machine. This bank is awful - poorly trained employees, awful processes and no regard for the customer’s time. The staff working at the counter were very nice and friendly - I have no complaints about them."

"The dealership wanted to give me a car loan for a high interest rate. I called Truist to see what they could do for me. The catch was, I needed the check before the end of that day. Nicole worked extra hard and went above and beyond to get me that check at a much lower interest rate than the dealership offered. The app is easy to use and very convenient."

"Truist! How can a financial institution LOSE MY CAR TITLE!? I have been trying to work with the incompetent customer service line for months, first trying in December. Every agent has a different answer - you have no uniformed training on your policies, how is that possible?! I am trying to register my car in another state and need my car title. I haven't been able to drive my car in months and yet I have to pay my loan to you - where is the service?? I ask for manager call backs but I get put on hold for an hour and then get hung up on, or promised I'd be called back and no one calls. Someone who gets paid a salary, who has the authorization to help, who has been trained and know what they're doing, please call me, email me, do something!!!"

"Worst bank ever. The account opening experience online was pain free, but when it comes to them getting you debit cards so that you can actually use your accounts and make deposits outside of business hours, three weeks later, we're still waiting. Requested that a fee be reversed because their system is backwards and does not reflect pending transactions that are not cards and we were informed that because it's a new account, they could not, despite the fact that funds were credited to the account on the day the ACH was withdrawing. Like others have said, long lines, poor service and lacking in knowledge. You're better off opening an account with a bank that knows what it is doing."