Wells Fargo Bank

"Needed ONE canceled check printed, but employee Uma Jada, after disrespectfully calling me "honey", claimed she was too busy, saying there was a line. There was no one else there!! The other girl working took care of three customers while Uma took care of NOBODY! I was standing waiting for 20 minutes after depositing $500 in my account. Next week I am changing banks. PNC printed 15 canceled checks for me in less than 5 minutes, and there was only teller. Not only did she provide exceptional service, she was also very polite, unlike Uma Jada."

"The absolute worst bank branch,they remodeled and made it more horrible, they never have enough staff,I have a car loan and a mortgage through them and and I pay both accounts there,they dont have Saturday hours like my bank,any time I go into my bank there are multiple tellers to help,get it together wellsfargo or I'm taking my business elsewhere"

"This is the slowest bank I’ve ever dealt with. Whether it’s a lack of staffing or a sluggish computer system, they are in need of improvement!"

"I came in and explained to Stacy, the Customer Service Associate, that my dad had just passed away, and as Power of Attorney for my mom, I needed to remove him from their joint account. Much to my surprise, Stacy whipped out a calendar and in a very short and rude tone said, "I don't have time for you, I will have to make you an appointment to come back". She didn't even offer condolences on the loss of my father!! Then she rushed off to answer a phone call and yelled to the person on the phone "I AM TRYING TO DO EVERYTHING HERE!!". When she came back, she asked if I had a Surrogate's letter. When I attempted to explain that in our situation, it was not necessary - she cut me off and said, "I don't care about any of that - I will consult our legal team." Then why did you even ask me, Stacy??? She quickly jotted down my appointment and rushed off. After I left in total disbelief, I decided it was best if I made an appointment with a much friendlier Wells Fargo Branch - and when I attempted to courteously cancel my appointment with Stacy, the phone was answered...no hello...nothing...just placed me on hold. There I sat for over 10 minutes when I finally just hung up. I figured that if I was going to be treated so rudely, then I guess Stacy and the Hainesport, NJ branch did not deserve the courtesy. And if it were my account and not my mother's - I would be taking my business elsewhere."

"On Mon Aug 8th, I had an appointment for 11 to open an account at the Hainsport branch. I arrived on time & was told my appointment was actually for 10am. The account was a trust for my child so I brought her, I’m also 38 weeks pregnant. When I informed the agent that I wrote it down as she told me & my husband heard the appointment time as well she proceeded to argue with me. I told her I would wait for her to finish with a client since a drove along way to make the appointment. She said she had another client opening a bigger account that would take along time! I opened an account at a different branch later that day. I was shocked at her lack of professionalism that she would try to blame me for her incompetence and argue with a 9 months pregnant customer!"