Adams Auto Group

"10/10 smooth process buying my vehicle from here! Shout out to Belkis and Ferris for their outstanding service. Will definitely recommend friends and family here, thank you Adams Auto Crew!"

"BUYERS BEWARE!!!! **2014 Cadillac Review of Adams Auto Group** My experience with Adams Auto Group has been far from satisfactory. From the very first day, I had to return to the dealership three times within the first 3 days, due to a persistent check engine light. During my initial visit, my sales representative “Ferris” seemed unaware of my situation but eventually acknowledged me. They attempted to resolve the issue by tampering with instead of replacing a faulty sensor on the engine. Unfortunately, shortly after leaving, the check engine light reactivated, and I also began to notice a vibration while braking. I contacted them right away, and they assured me that they would order the necessary sensor. Two days later, I returned to the dealership. This time, I was informed that they would also order new brakes and rotors. However, when I picked up the car two days after that, the vibration and shaking at speeds above 40 mph persisted, indicating that the car might need balancing or alignment. Feeling frustrated with the repeated trips, I requested that my sales representative “Ferris” to accompany me on a test drive to address these ongoing issues. However, I was told he wasn’t a mechanic and that only someone from the service department could join me. They promised to call the following week, but after six days without any communication, I took matters into my own hands and paid out of pocket to have the car inspected, balanced, and aligned at a local Costco. At this point, I suspect the next time I hear from them will be when my license plates finally arrive. It’s disheartening to see the level of customer service diminish after the contract was signed. Good referrals and repeat customers are crucial for any business, yet it feels like my transaction was all that mattered. This seems to be a common trend in today's sales environment. After over ten days without a call regarding my complaint, I reached out three days before my temporary plate expired on July 31, 2024. I was assured that my plates would arrive around 5 PM the next day. When I called back after that time, I received the same vague response. Two days later, with no follow-up and my plates still not in hand, I experienced another issue: the sunroof leaked during a rainstorm, leading me to believe I had purchased a lemon. On the morning of August 3, 2024, I returned to the dealership and requested a test drive with Adam, the owner and his son “Ferris” my sales representative, so he could experience the roughness of the ride firsthand. After a quick drive, he claimed the problem was simply that the tires needed to be rotated from front to back, assuring me that this would resolve that issue, as for leaking of sunroof, all appears to be clear. I was also told that the actual plates would arrive on Monday, August 5, 2024. So, my ongoing nightmare continues! To potential buyers: be cautious when considering Adams Auto Group. Purchasing a used car is always a gamble, and my experience has left me deeply disappointed. I wish I had chosen a different dealership. This has been the longest and most frustrating 30-plus days of my life! I will never recommend or return to this dealership! The REVIEWS are all LIES!!!"

"Highly recommend Adam’s auto group. I sent a message around 6pm and got a friendly and immediate response- scheduled a test drive for the following day and filled out a pre-approval application. We were greeted by Ish upon arriving, he was welcoming, personable, and helpful from start to finish. He made the process quick, easy, and stress free which I’m very grateful for. I will definitely refer my family and friends there."

"I just had the most amazing experience at Adams Auto Group in Little Ferry, NJ. From the moment I walked in, I was immediately greeted and acknowledged. The whole staff was very cordial, professional and polite, which made me feel comfortable. I especially want to thank Ismail who went above and beyond to secure my future vehicle. His knowledge in this field is impressive and his friendly, caring approach made the process very easy and stress free. I'll definitely recommend Adams Auto Group in Little Ferry to all my family and friends. Thank you!"

"Ismail was very excellent!! He goes above and beyond for his clients and shows deep respect for them. Working with him has been nothing but a pleasure. At first glance he made me comfortable and helped me along the process to ensure I got what I most wanted! Thank you so much!!"