Affinity Federal Credit Union
73 Mountainview Boulevard, Bernards, NJ 07920
Location & Phone number
73 Mountainview Blvd, Basking Ridge, NJ 07920, United States
About the Business
Affinity Federal Credit Union, located at 73 Mountainview Boulevard in Bernards, New Jersey, is a trusted institution offering a range of financial services including banking and ATM access. Customers can visit the lobby or utilize the drive-up and walk-up ATM, as well as the drive-thru teller for added convenience. The Basking Ridge branch is easily accessible from anywhere in Somerset County, with nearby branches in Bedminster and Hillsborough. Affinity is committed to improving the financial wellbeing of its members and communities, helping to make their unique dreams a reality. Please be aware of potential fraud scams impersonating Affinity and never share your login credentials or access codes over the phone.
Photos
Hours open
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
9:00 AM - 1:00 PM
Sunday:
Closed
Reviews
"I have been a member since 1998. Best banking experience I've ever had. I've had auto loans, credit cards, checking. The only qlich I've had was getting sent 2 credit cards - instead of one, after mine was compromised. That is on Visa...who are responsible for issuing the card in the first place."
"WORST banking ever.. their communication skills are horrible. Wait times are ridiculous song with the fact their staff is horrible. They literally left me high and dry with took kids taking my truck when I made payments to my loan an kept it current. They are horrible!!!! Go somewhere else to finance for an auto loan or personal or regular banking…."
"Overall this bank offers decent products and that is not my problem with them. I was drawn to them by their strong credit card offering, and it works mostly like a credit card in 2023 should, except their online banking is antiquated and they refuse to offer any reasonable method of auto payment if you want to pay your balance each month from anything other than their own Affinity checking account. I have banked with over a dozen banks who all offer a monthly auto pay in full option because who wants to manually log in to schedule payments every month, or else get dinged with late payment fees and derogatory marks? I have been a customer for a year and have told them regularly over this time that they should add a credit card autopayment and they have not done anything or taken my concern seriously. I imagine their other products are fine and the customer service might care for you as much as any group of decent people but unfortunately I have not had a good experience with them thus far and do not appreciate their rigidity toward my suggestion of features that would benefit their customers like myself."
"Time to move on. Customer service has definitely declined over the years. Emailing or trying to call is comical. Had to argue to turn a secured card into a non-secured after over 4 years of it being secured and paid on time. Need to evaluate the staff and start giving some the boot and praise those that do pick up the slack. I shouldn’t have to deal with the same miserable people year after year."
"This review isn’t meant for this particular branch but for the customer service with Affinity in general. I had some fraudulent activity posted to my account back in October. They froze my account. In the meantime I had some auto payments that were not suppose to be withdrawn from that account any longer but still were (even though my account was frozen) which really doesn’t make any sense. I have been going back in fourth getting different answers every time I call the bank about getting refunded from both the fraud and the returned payments being withdrawn. I have been a member of this bank 15 years and I am absolutely appalled with how they are handling this. It is now the end of December and nothing. Wait it gets better… I called the customer service line this morning in desperate search of an answer and yes I admit I’m frustrated but did not curse or raise my voice and the Affinity rep responded with frustration knowing that I am right with cursing. I have never heard of such a thing from a customer service rep and am totally shocked. I will never bank with them again and recommend that you don’t either."
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