D&M Auto Body

"Can I just say, D&M Auto Body made the experience of getting my car repaired, the BEST, worst experience ever. I think we can all agree that having something go wrong with your car is terrible and we’d all rather NOT do it, but if I had to do it again, D&M is the only place I’d go from here on out. In a haze of grief from losing a friend the week prior, I backed my brand new 2024 Hyundai Tucson into a parking garage support beam, basically ripping the mirror off the door. That night I did some research on auto body shops in the area and I’m so glad I found D&M. Every aspect of working with D&M, from getting the estimate to picking up my fully repaired car today, was pleasant and seamless. The website not only has information about the services they offer, what the repair process is, their team and history, but also has information that was super useful as a general customer like FAQs, consumer rights information, how to manage the insurance claims process, and even information on things your insurance company can and can’t do. The customer service was absolutely immaculate. My appraiser Dave, pretty much held my hand through the entire process and did so with patience and grace. I’m not ashamed to admit that I had NO idea what I was doing, and he quickly and kindly answered all my emails, took all my calls, and answered every question I had, especially those concerning the claims process because Progressive wasn’t very clear at ALL in what they needed. Shannon at the front desk, would periodically check in and give me updates on what was happening with the car and the progress they were making (or not) with Progressive, and was just a pleasure to speak to. The repair is flawless and was done SO quickly. I got the call that my car was ready only a week and 2 days after they’d let me know that they could begin the repairs! If you look at my car you wouldn’t even know that the door needed to be replaced. It looks exactly like it does when I drove it off the lot in September. Everything is functioning as it should. They even detailed the inside of the car, gave her a wash, and blessed me with a complimentary t-shirt and keychain. Immaculate. Customer. Service!! D&M has a customer for life …that is as long as they’re willing to have me lol. I know Progressive isn’t the best to deal with. If you’re having any questions or doubts about who should repair your car, look no further because D&M will take good care of you!"

"There was a small hiccup in my appointment, but Bob came up with solutions and options to solve the issue; And my car looks beautiful as ever."

"Once you see the repair facility and meet with your estimator you know that this bodyshop would rebuild your vehicle to its factory standard. Representing your customer needs rather than the corporate insurance industry. Waiting for my car to be fixed. Amazing job on my car. Using proper technical specification. Look at the picture of the finished car. Amazing work. I am very pleased with the quality and customer service!"