SureStay By Best Western East Brunswick

"Great service. Stayed multiple times. Best western experience at its finest. The rooms are clean and spotless as u would expect from a best western. The staff is beyond courteous. I forgot my jacket when I stayed there. They kept it for me till my next trip and also offered to mail it back. Thank you for the great hospitality"

"Rooms were very clean and had a decent sized mini fridge. There were also two sinks which was a nice surprise. The TV quality wasn't the best though so don't expect much from that. Definitely not HD and couldn't get some channels. But overall good place to stay for the price."

"Booked to stay here in advance for the NYE weekend with my pets, but was denied the ability to stay because there are only specific rooms designated for pets. This was not disclosed through the booking process. The front desk receptionist could have accommodated us with empathy with this ordeal, but has now put myself out of a place to stay. Hospitality means the friendly and generous reception and entertainment of guests, visitors, or strangers. Nicole Edwards, the front desk receptionist, should read that a few times over."

"My partner and I booked this stay in advance and being pet owners for 10+ years are conditioned to ensure every stay we book allows pets and read every part of a pet policy. We arrived for NYE weekend to visit family and were denied our room because the hotel did not want to clean that room for a pet. This was not part of the policy listed on our booking. I notified the receptionist, Nicole Edwards, that my brother had been hospitalized the night before for care and we do not have time to look for another hotel when we should be attending to family. Nicole told us to leave. I reminded Nicole that this is a holiday weekend and that does it feel empathetic to be putting people who travelled 300+ miles to be with family and a sick loved one on the street. She responded that she doesn’t feel guilty and it is our problem. This is the experience you should expect should you choose to stay here."

"The ladies at the front desk Nisha (sp) and Rosa are exceptional and are tied to holding down a sinking ship, that needs a lot of work. These employees deserve a much better workplace. The rooms are all boasted as 100% non smoking. Unfortunately, I don’t think the rooms were ever deep cleaned from when it was a smoking hotel because the cigarette smoke smell is real and unbearable. Not enough towels in the room for the four people it’s supposed to sleep. Door doesn’t seem to lock fully and had me up all night concerned. There was a few what appeared to be homeless folk wandering around that had me a little on edge. Again great service, not the employees faults, this whole building needs to renovated."