Lowe's Home Improvement

"They had the items that I needed for a fair enough price. The associates were all very helpful, friendly and kind. I would definitely recommend this place to a friend."

"Went in there to buy a smoker I’ve wanted for a while. Tried to get the attention of 3 different workers to help my purchase and get it. However they all passed on this duty to the next person. They told me they would send someone over. I watching those same workers just have a casual conversation amongst themselves while i already asked for help and they brushed me off. So I went to the desk and asked for a manager, so that maybe they could help me maybe, because none of the staff seems to want to. So Josh (the manager or the staff said he was a manager) comes out and I ask him if I can purchase the smoker and he helps me. Which was great! However when I told Josh that I was brushed off by several workers who clearly were not doing anything else. Josh didn’t even acknowledge the fact that I was ignored by the staff that he is supposed to be managing. So after he went back to get the smoker, I decided to not spend my money at a place that obviously has no care for their customers. So I went to Home Depot and purchased the same smoker for more money, which sucks but at least the staff helped me when I asked them for it. Maybe Home Depots manager actually cares about his job. This isn’t my only bad experience with Lowes. I have to buy stuff from hardware stores all the time for my job, and Lowe’s staff seems to have a consistent tendency to be useless. Won’t be going to any Lowe’s again unless absolutely necessary lol."

"We are redoing our laundry room, and Roel in Cabinetry was patient and thorough of design and what we were wanting for functionality. Excellent! Kathleen in Appliances assisted us in purchasing a new washer and dryer. She went over the features and helped us through the whole sales process, including helping us get a Lowe’s card for additional savings. Exceptional customer service. And kudos to Assistant Manager Brandt. Great service. Our washer and dryer was delivered today, and the washer had a scrape on the side, and the dryer made a loud clanging noise. The delivery people had set it up and ran them. When we heard the dryer, the Delivery driver had me call Customer Service and they immediately reloaded the dryer back on the truck to return it. Customer Service had a store manager refund it, and we went back in to reorder. Kathleen was there with a smile, and helped us get through the reorder process. Did I say, with a smile! She is awesome! Lowe’s is very lucky to have her!!!"

"Yeah don’t purchase the assurant extended warranty….. been dealing with them since the 28th of Dec. keep being told 2-3 business days and nothing unless I call. Called Lowe’s customer complaints line today and that got me absolutely no where. So we have a broken washer and dryer an extended warranty we paid for and continue to be told 2-3 business days for nothing to happen. So before you pay the extra for that extended warranty I would rethink it. At this point my husband is just going to repair ours and be done with it all together. Just a shame this is how customers are treated anymore. Oh and the check that was sent “for the remainder of the extended warranty “ bank sent us a notice today that the check was cancelled. So now I’m out 165.00 and a broken washer and dryer. We will never again shop at Lowe’s with their “extended warranty “ Very angry and annoyed"

"Labor Day weekend my mom ( who is old and in a wheelchair chair) and I went in to purchase a dishwasher and microwave. They were busy but Alyssa saw that we were waiting and stepped up to help us and what a great help she was. She answered all of mom's questions and helped her save over a hundred dollars. Yesterday I went in to purchase a small freezer and as we walked in I said to my mom, "I hope Alyssa is working" and sure enough she was. She showed me exactly what I was looking for and also saved me a few bucks by signing me up as a Valued Customer which comes with a few perks. $20 for delivery, can't bet that. Thanks Alyssa for all of your help with moms appliance and with my freezer. You really are a great employee for Lowe's."