Saint Louis University - Center for Advanced Dental Education

"Poor customer service. They set my appointment for 1230, I was the only person in the waiting room. They said someone come get me closer to 1p. At least 7 people who came in after me were called back. When I asked if they were behind, they asked my name and I gave it. They said someone would be out any momemt to get me. Then a patient who walked in about two minutes after I sat down got called back and I'm still waiting here. 1.5 hours after I got here."

"Waited over a month for this appointment, for financial reasons was hoping this was going to be our best option but unfortunately I’m so bummed now. The Financial “Lady” was as rude as they can make them, she was either having a bad day or her life is just so miserable that she couldn’t add kindness to do her job, forget about kindness but at least be a human been and treat people with respect, if it wasn’t because this place is cheaper I would’ve walked off from that office but I guess you get what you pay for, she got upset because I asked about the treatment process for my two daughters before I make the decision to move forward, the doctor said they might need to pull some teeth out without having the X-rays yet so I asked about it and she said that was going to be discussed on the third appointment (consultation) and if that’s what they decide then I have no saying on it, ahh hellooo I am the mother, I have a say on it, I’m paying for this service so I need to know what it’s going to be done to my child before I do business with you. No wonder why you all are so busy if the patient has to come back multiple times when in other clinics they do all this in ONE appointment. This first appointment to me was a total waste of our time, “screening” just to tell us that YES my daughters need braces, well DUHH we know they do, that’s why we are here!! You have to do three appointments before you start with the real process. Like is fun to take children out of school and miss your job. I was truly not expecting this, my daughters don’t want to come back for the rudeness of that lady and after visiting three other places at their young age they can tell the difference."

"We absolutely love SLU! Both of our kids were in need of braces within a couple years of each other. SLU made the process easy and educational for us, not to mention the price was half of what we were quoted elsewhere! The process to make appointments and check in each visit is smooth and quick and the customer service is stellar. With several options closer to home, we still opt to drive 90 miles one way to have our experience at SLU. Highly recommend!"

"I called to set my son an appointment for a cavity we found. My son has been going here for over 5 years. When it was time for his last cleaning they were booked out for several MONTHS. As a responsible mom, I made the decision to find a dentist who could get him in sooner. Fast forward to today...I called this place that he has REGULARY being seen at for 5 years and told them that I found a cavity and could I bring him in. She asked "Does he need a regular appointment or just that tooth?" I detailed No. When it was time for a cleaning you all were booked so we went else where. So he will just need that tooth checked out. This "Lady" (for lack of better terms) had the NERVE to ask me "Are they not pulling teeth?" FIRST of all... Who needs a tooth pulled? Why are you worried about them? Why are we going back and forth about another dentist? WHY? I asked are you refusing to see him because he went elsewhere? Should I have waited FOUR MONTHS to get his teeth cleaned?! Make it make sense! She rudely moved forward with setting his appointment. Her attitude was so bad you'd think I stood her up for a dinner date. Ma'am just make the appointment! People are extremely BOLD over the phone. Had I been in front of her she wouldn't have DARED have that demeanor!"

"Called to get an appointment about getting two implants. The place I was previously going to had a long wait until I could get the posts in even though I had all the prior steps completed. I called here and was told I needed a referral from my general dentist and that the general dentist would be doing the final step of putting a crown in. They also had a 6+ week wait for a consult. I don’t understand how this is a teaching school if they don’t complete the entire implant process. Do the endodontists and periodontists in-training not know how to prep for and attach a crown. I’ll be sticking with my original provider."