CVS

"On 2/26/2024, I Called CVS at 14400 Clayton Rd Ballwin .MO 63011 to make an appointment for an RSV vaccination prescribed by my physician. In response to a question, I told that the prescription was sent to a CVS pharmacy at Schnucks at Des Pres and a very nice helpful gentleman on the phone told me that he has has pulled the prescription from that pharmacy and gave me an appointment for the vaccination on 2/28/2024 at 4:30 PM . When I went to the Pharmacy at around 4:20 PM .I found the window marked "Vaccination" was boarded , so I went to next Window and waited there for at least 5 full minutes and when none of the several people working inside paid any attention to me , I told one lady that I have an appointment at 4: 30 PM for vaccination. I was immediately asked did I make telephone check-in . I told that I did not ( I was not told to do so) and that I am now here personally to check in . After I gave my name and birth date I was told that there was no record of my appointment there. When I told her that I was definitely given the appointment yesterday ( I spoke incorrectly as the appointment was given on 2/26/2024), her answer was " I did not work here yesterday". She then told me that she pulled my prescription from a CVS pharmacy from Ellisville to my surprise. In response ,I told her that there is some problem with the system here. Then another person, very nicely ,handed me a form with some appropriate question , to answer. To my surprise , I found my first name incorrectly typed and the prescribing physician's name was different ( from another town) and not my physician who originally prescribed the vaccination. I wanted to draw the attention of the pharmacy manager to these problems, but he from close proximity, seems to have eyed me several times and probably knew that something was not going right but kept on talking on the phone all along as it probably was very important. However, thereafter ,I got the vaccination promptly from another very nice lady. As a whole , I think it is a manifestation of a very poor management on the part of a CVS pharmacy and a total lack of empathy and concern for its customers. Unfortunately, in my view, this kind of service may be pervading throughout the entire health care system for which both the government and the people pay dearly and expect more."

"I'm not sure why they have a phone number, no one ever answers. The pharmacy is either completely understaffed or incompetent. I'd rather have one CVS that is further away than 100 near me that are absolute garbage. Why not spread yourself even thinner and have one employee per 4 stores?"

"Pharmacy staff told me they were 6 days behind . The pharmacist will get to my prescription when they get time. My prescription has been there a few days . No text or anything saying they were 6 days behind. It just says in process when i checked online. I guess I don't need to take the medication my doctor prescribed. I guess we need to find a new Pharmacy asap !"

"Pharmacy is a pure waste of time! I replied to the automated text that i still need my prescription over 10 days in advance. 1 day before my prescription ran out, the order goes to processing. Whats the point of telling you 10 days ago that i need it? I call the pharmacy, no one answers for over 15 minutes of hold time. It's like they don't want your business, don't bother them."

"On hold for 1 hour, no exaggeration. I’m now going to try calling another CVS. My question required speaking with an actual pharmacist, so I expected to hold for a bit, but an hour? I picked up a prescription from there earlier today and the guy (not the pharmacist) behind the counter put the prescription bottle and receipt in the bag, then sort of tossed it onto the counter. I guess this was being cute or cool? He wasn’t being rude or aggressive, but I can’t help but think this somehow connects with me being on the phone for an hour. Just seems like we could be so much better."