Swope Health Independence

"We were here for dental sedation. Emily, who called us to move up our appointment and check us in was kind and efficient. Beth, the anesthesia nurse took all the time my son needed to answer his questions and make him feel safe. She did the same with me on the phone ahead of the appointment. Dr. Shay the dentist was kind and informative and made sure my son and I knew what was happening on the day of the procedure. Dr. Manolo, the anesthesiologist was soft spoken and efficient. Overall, from first 127712 the appointment to saying goodbye in the hallway, the pre-procedure process was as smooth as possible. After the procedure was a problem. They have no safe space for children to wake up, only a dental chair. When my child became violent, they assured me it was normal, and forced him into a wheelchair and bustled him into my car, where we sat while he screamed, and tried to hurt himself and me for quite awhile. He did calm down, and everyone was okay, but it felt like an awful and unnecessary traumatic end to an otherwise peaceful and efficient visit."

"Denying me meds and refuses to call me back. I am a new patient so I could not have done anything to pass them off yet so I guess that is just how they treat low income medicaid patients."

"They are currently forcing my husband to wait literal WEEKS on lifesaving heart surgery because their dentist refuses to perform oral surgery that he needs to clear an infection before surgery is safe for him. We were first told we needed clearance from his surgeon, which the surgeon provided, and were then told the dentist wanted him off his blood thinners for three days before surgery and they would call him the same day to reschedule. My husband had to call them, only to be told the dentist "doesn't think it should be her decision how long he's off his blood thinners" (interesting, since she was pretty confident about it earlier this morning), and they're waiting on someone named "Mr. Dickson" (no one can tell us who on Earth Mr. Dickson is) to decide that for her. Meanwhile, my husband's risk of a recurrent heart attack or stroke increases by the day while they keep dragging their feet, but as long as no one swears about that over the phone, they're apparently fully comfortable with that risk, as well as the extended hours I've had to take off work to be there for sedated surgeries that wind up not happening. Do not recommend AT ALL. Update 10/24/22: "Mr. Dickson" is evidently "Dr. Dickson", and has scheduled an appointment with my husband for Wednesday at 2 pm, despite the fact that he has already had the required oral surgery after going in to this office and refusing to leave until someone explained the situation to him, at which point they magically produced a same day appointment. It's also worth noting that the entire reason my husband even needs this heart surgery is because Swope previously dismissed his active congestive heart failure as a simple respiratory infection, so there's that. I stand by my original comment that I wouldn't seek treatment here if you value your health."

"Was told my bill would be 25 dollars. Got my bill in the mail and it’s 218. The reason I went to swope in the first place was because I don’t have a lot of money. So they lied to me. Not only that, but I waited over 4 hours to be seen for literally 10 minutes, maybe less, because all I wanted was a doctors note for my work. Absolutely horrible. Will be disputing this bill, I am not paying that much. I could’ve went to an actually good doctor for that. Like an urgent care. Should’ve just done that to begin with. It’s sad that less fortunate people are treated like this."

"The receptionist is trash. I mean she is not professional at all. They will turn you away with no antibiotics. I promise. It’s looks like a place with a high turnover of employees. I have gotten my back molars taking out. They do not provide any antibiotics or anything for pain. It has been two month since I had the surgery and I am still in pain. Now I’m starting to have my ear hurting me behind the same side my two teeth being pulled out from. I do not recommend this place for great quality. Find somewhere else more decent with greater staff."