Health Care Family Credit Union

"They have taken away features that allow you to transfer money to bank account."

"I use the share program they have every month to pay my mortgage. There has never been a problem with it."

"I actually had a personal and business account here. I was targeted for DISCRIMINATION based on my race, my interest rate, my term and payment was high. Neighbors credit union contacted me ( my banker ) she asked me why did I sign that loan agreement, she made me aware of the fact that i was taken advantage of. My payment was $560 and should have been in the low $200,s she stated and then went over the terms. I was blown away. I did a review when it happened and I kept getting emails asking of I would takenit down. I can only speak on my experience and they DISCRIMINATED against me. WHY would your employees take advantages of me?"

"So far so good. I have been banking with them for about 10 years. They helped me get a car and made sure I was comfortable with the payment arrangements. Although they where unclear of how my CD worked when I did one, the service was considerate. Still paying on my car and I have a goal of buying my first house with them. So the next update will be how that experience went."

"I had been wanting to open an account at this credit union for several years, ever since doing private hospice care with a man who banked at this place. Their slogan is, “You take care of us, let us take care of you,” but nothing could be further from the truth. In the month and a half I banked there the management told me twice that I could be a criminal for all they knew. Once was when my mother signed a check over to me that was for me but her friend made out to her. I understand that they might need to place an extra hold on the funds but they wanted my mother, who works and lives closer to the other branch in St. Peter’s to come to the Richmond Heights branch to verify that she actually did sign the check over to me. The manager told me I could have found the check in the sidewalk and signed it over to myself. I work in healthcare, I care for elderly people with Alzheimer’s disease, I get background checked every 90 days, I’m not going to risk my nursing license and livelihood over a check. Plus if I did “steal” the check I would have to be a moron to deposit it into my account, with all my personal information being available to police if the check was indeed stolen. I advise against banking here, they do FAR from take care of you, it seemed to me they tried as hard as they could to make my life needlessly complicated. Stay away if you would like an easy banking experience. The tellers and non-management staff were nice though."