Cable Dahmer Chevrolet of Independence Service

"Went for oil change today. Today I was in and out in an hour so I was happy sometimes it takes 2 hours! They are always pleasant."

"Connor exemplified excellent customer service. I didn't have an appointment, and they were able to take me in. Was in and out by the estimated time(1hr & 10 mins) he told me."

"I have a 2020 Impala with Stabil-track installed. Even though many other people online have complained about the same issues my car is experiencing because of that technology, Chevrolet won't acknowledge there is a problem with that system. At unexplained moments, the digital and analog gauges on the driver's panel will suddenly go haywire. The RPMs and speedometer will flip-flop from zero to 120, even though I'm driving on the highway. Less often it has occurred on a residential road. We took it in 3 times for this problem. The last time it was there for a month! Cable Dahmer even called in an "expert." They drove the car; it wouldn't act up for them. Therefore, we had to pay over $400 for the service (I say that lightly) of them trying to find the problem. The warranty wouldn't cover the charge, because THEY couldn't find anything wrong with it. Just because, they can't find it doesn't mean there's not a problem! We get in our beautiful car every day with the check engine light coming on and staying on. Because of this, we will never be able to tell if another issue develops with the car before it's too late! There is a fix for the issue we discovered online: bring the car to a stop; turn the steering wheel all the way to the left, as far as it will go; then, do the same to the right; adjust the steering wheel back to center position. This seems to fix the issue temporarily until it happens again."

"They were unable to fix my car and nearly had it long enough that I would have to pay for the loaner, when I probably could have gotten my car back the day before. Also, if I'd have known ahead of time that they also couldn't fix the tailgate problem and I needed to take it to a different dealer that can, I would have just made my appointment with them to begin with. The uncertainty related to how long it's going to take to get the part to fix the issue is also very disheartening."

"I made an appointment two weeks in advance for a 37000 mile maintenance that I received a reminder about via mail. The mailer did not include an approximate price, just a list of what needed to be done. I arrived and had to wait almost 10 minutes to actually drop my car off. I get in and am quoted over $500 for what I thought was going to be an oil change. After I called my husband to have the advisor explain to him why it was so much, one of the service items was dropped. I assumed they'd know I'd be waiting in their waiting area since I had to call my husband to settle on the price. I was not offered a loaner or anything else. They didn't say how long it would take so I assumed an oil change and flushing the engine would take 2 hours? After 3.5 hours I let them know I had another appointment to be at, and my car was still not done and needed another 30 min. They said they fell behind that morning. Meanwhile I watched one guy get his car inspected and failed 3 different times and over a dozen other customers get their cars serviced in a timely manner. What is the point in making an appointment? And to think: they wanted to do additional things to my car and charge me over $500 to wait for how long?"