Ami Pizza?

"Let me first say that this place have the best pizza on the coast imo. However there service leaves a lot to be desired. There seems to be a disconnect in their organization and procedures from time of order to delivery. The last several times I had to wait over an hour to get my pizza. I sat and waited while I watched others that ordered after me get theirs. It seems simple that you put in the order and it gets made but that doesn’t seem to be the case. When I got my pizza, their was no explanation or apology for what had happened. I know the counter person printed the ticket because I had a copy but not sure what happen between that and the people making the pizza. Another thing that bothers me is that I see orders ready to go but just sits on the counter. I know they can get busy but who wants to eat cold pizza? Just turn around and deliver the order. I recommend they work on their standard operating procedures. It shouldn’t be hard since the majority of the orders are the pizzas. Like I said at the beginning, I love their pizza. Their service just stinks. From my previous review above, they have made drastic improvements with the buzzer system which eliminate the error of misplace orders. However, there are more improvements that are needed. I just left there today (11/12/23 @ 1:29PM). It wasn't that busy and I was in the Casino playing and waiting on my order. After a lengthy wait, I went to check on it. I see a pizza that was laying on the counter that appears to be mine. Like I said, they weren't busy at the time so there weren't many orders. I came back and the counter girl saw me. She took a glance at the pizza on the counter and left somewhere. She came back later and buzz me. I hope you know that pizza's are better eaten hot as oppose to sitting on the counter. I don't understand the blatant disregard for customer service. The sad thing is I know she knows all this and yet no apology. It is ridiculous that this type of service is allowed and tolerated. I could understand it if it was busy but it was not. It's so sad."

"Not bad at all. Service is a slow but the end product was good. This was a random stop that ended up paying off for a good pizza. Don't get me wrong it's not true fresh Italian pizza but it was good."

"The pizza here is excellent..and you can watch them make it. It's always been good. I haven't had the gelato"

"There’s nothing like freshly made, still steaming hot pizza! My husband and I shared the Butcher Pizza and it was delicious! The small was plenty for the two of us, making our meal around $15. Everyone was friendly as well. We will be back. We ate here twice on our last stay!"

"My husband late night pizza, two nights in a row, from AMI located in the scarlet pearl lobby. We ate it all both nights. Really good pizza! Prices reasonable. Popular with hotel guests."