McAlister's Deli

"I just love them.. Spot on every time.. You can't go wrong.."

"Yesterday I decided to dine at one of my favorite restaurants in the area. I approached the counter and was promptly greeted. The clerk made suggestions and took my order. Before she finalized the order, I decided to get something different. She said that the half and half meal would be the better option. I then ordered the half sandwich and a spud along with a sweet tea. The order was finalized and I was promptly to pay. For some reason the system kept showing approved on the card reader but it never registered on her side. I was asked to insert my card again. This happened a total of four times. I then pulled up my banking app to see if the plight was on my end. My transactions showed four pending charges from McAlister. After showing my phone to the clerk she then proceeded to reach put to her manager. She proceeded to tell me that she don't know what else to tell me because the system is still asking for a payment. Her entire demeanor changed. I didn't want to make a scene in a crowded restaurant. I then asked for her name and her manager's name. Ruth was the name of the rude clerk. Ruth told me to bring my bank statement back and show the manager once I get it. Ruth refused to give me the manager's contact info. I paid using a different card to see if it would be the same issue. This time the system accepted the payment. Instead of Ruth handing me my order, she walked off. I had to get another clerk to give me the food items that I purchased. The young clerk apologized. You guys could have left Ruth at Churches Chicken somewhere. We do not need to be experiencing her piss poor service."

"I don’t understand why there are so many dirty tables with so many employees behind the counter. This has been consistent with all my visits. Most days the service is good. There are some really good workers that are very polite and then you have some that have the “it’s not my job” attitude. Food has been mostly good. There are a few items I steer away from, but I don’t blame the kitchen as they are likely following a corporate recipe. I have had issues with the kitchen being out of the menu items I wanted."

"The reason for this order to be rated so low it's 1st off. I placed the order at 6pm on saturday evening I was told it's gonna be 15 to 20 minutes. , ended up being 50 minutes. The order was incorrect it did not have menace on it. It did not come with a pickle that I was told that I was going to get all I. Have is? Meat and bread and a hard avocado that shouldn't and beyond the sandwich very disappointed. This is twice this has happened to me. Now 4 weeks later I return and it's less busy. I place an order again to give them the 3rd chance to get my order correct and they still got my order wrong. The food was cold the same just incorrectly made and the management does not answer any other reviews. On Google pretty poor management that doesn't care about customer service and serving the customers correctly. I would not recommend this mechanics at this time unless it sides to change"