Goodyear Auto Service

"11/10 recommend this location. The staff is very knowledgeable and friendly. I went for a simple, tire rotation, only to find out that I had a nail that was not fixable due to its location near the sidewall. While this was upsetting as my tires were just a year old, Mr. Thien Nguyen and Mr Taylor Boyd made sure to explain my options thoroughly. They also took me into the shop to see it myself, so I knew they weren’t exaggerating whatsoever. Additionally, they found that work I had paid to get done at a different location was never properly done, therefore they took the time to fix the other locations negligence and make it right. I am very satisfied with my experience. I will always tell people to go to this Goodyear in ocean springs as I am now a loyal customer for sure."

"I brought my car here, because I started to smell something burning. It was a Saturday, and I was set to leave town on Monday, so I wanted to get it checked out before traveling. I was informed that they didn’t find anything wrong with the car, and that I was “probably driving around with the parking brake on.” My car died while I was driving the next day. The issue was that my battery had loose connections, and one of the cables melting is what I was smelling. If Goodyear had looked at my battery, they would have seen the issue, but they didn’t even do that."

"I called ahead around 10am and told them I needed an oil change and the air and fuel filters changed in my 2023 Ram 2500 Diesel. I told them I needed them to tell me when to come so I didn't have to sit and wait all day and I could knock out errands before I came as I didn't have any other mode of transportation and would be stuck there while they work on it. They said my appointment was at 2PM. I got here and gave them the keys and sat in the truck in front of giant plate glass windows in viewing distance of the front desk. I sat there from 2 until 4:50 when a friend picked me up. I walked in to ask them to use my key to lock the truck and they tell me they didn't realize it was a diesel engine and needed fuel filters and don't have them. They can change the oil but not the fuel filters until next weekend. I have to drive from south MS to Atlanta on Monday and this needed done today. The truck is still having it's oil changed and it is 5:45pm, they close at 6 so I bet they'll be finished any moment now. They said people didnt show up to work so thats how this happened. .I've wasted one of my 2 days off and I did everything I could think of to avoid this. I won't be using this Goodyear anymore except for the oil change they said they'll give me for free (When I have a full day to sit here and wait on them after showing up for an appointment.) and for the fuel filters to be replaced like they said next Saturday. When he called me to say it would be done in 15 minutes I showed up and it has now been 35 minutes and they didn't even rotate the tires. I am currently waiting on that basic service that comes with oil change and it turns out they're not going to do it. I'm assuming because it is 5 minutes to close and God forbid anyone work 5 minutes past close to please a long time customer who has been extremely patient considering how absurd this entire situation is. All I can do is write this strongly worded review. Take that ya dang &!%$&*%!"

"It’s the first automotive shop I’ve ever been to that did not want business! Even though he told me, it would be two hours to repair a tire. I told him I was willing to wait, and he seemed like that would be an inconvenience for them! So, if you want to get something done, I do not suggest this Goodyear, due to the fact that their customer service relations sucks!"