Embassy Suites by Hilton Minneapolis North

"The good 1. The bar/restaurant staff was amazing. Seemed understaffed (2 people working both nights of our stay) but the staff was friendly and upbeat. Definitely the highlight of our stay. 2. The complimentary breakfast is very good. The omelet bar is fantastic. 3. We asked for down-free pillows and they brought them quickly. The bad The check-in staff seemed cranky. The place is a bit run down and *kind of* gross. 1. The swing-bar lock on the door was hanging by one loose screw(see photo) 2. Brown stuff on the bathroom door. We don't THINK it was poop, but it was gross. We wiped it off with a lysol wipe. 3. Dead ladybugs in the ice bucket and on the floor...(?!) 4. Blankets and sheets smelled strongly of bleach. There is a difference between the smell of clean sheets and bleach. 5. The room-desk was raggedy. Worn all around edges. 6. Other rooms had left room service dishes (bowls/plates/etc) in the hall and they stayed there our entire stay. 7. The chairs/tables in the bar seemed to be cracked and worn. Overall, I likely wouldn't stay here again. My wife and i were in town to see out kids compete in a show choir tournament. We got the executive suite and it was much too expensive for the quality."

"Room was pretty good. TV in room was terrible. Breakfast and breakfast staff was great. Bar was good but understaffed. They were very busy at night . Beautiful location. I would stay here again."

"Comfy beds and lots of room, although the layout is a little odd. Great staff. First room smelled heavily of cigarette smoke and they got me a new room with no fuss. Housekeeping is super friendly. Bar was nice. Digital key doesn’t open the main entrance (??!!). Tears in my couch and worn quality throughout. No water pressure. Here for a conference and it’s nice enough for business. Likely wouldn’t stay here if it wasn’t for its proximity to the Heritage Center though."

"Recently enjoyed a wonderful vacation with friends at the hotel. The ambiance was fantastic-stylish decor, comfy rooms. However, service, while good, could use a bit more attention to detail. A slight improvement in service would elevate it to a solid 5-star experience. Despite this, our stay was delightful, and I'd recommend it for its overall charm."

"Pros: complimentary happy hour and good made to order omelets Cons: sink in wet bar area was clogged, someone's dirty room service dishes were in the hall outside our door when we checked in and they were still there when we checked out. Booked stay as part of a sister's getaway and was looking forward to relaxing in the hot tub only to find it closed. That amenity was important enough to us we would have booked elsewhere if we had known."