EcoMaids

"Eager to have our first professional house-cleaning, we were very impressed by their claims on the site using non-toxic cleaning products, color-coding system, 64-point checklist, all of which wasn't true. The first experience, the two that arrived took it upon themselves to provide their own products in place of the ones the company provides, which were filled with harsh and strongly scented chemicals used throughout our family home, but I could hardly communicate clearly to correct the issue with the language barrier. Not to mention, a large portion of that 64-point checklist was thrown out of the window and many of the tasks were not completed. I cannot recommend this company to anyone looking for someone to come over to do a consistently thorough job with high-quality products in an efficient manner."

"I used EcomaidsBiz for my move in/move out. I used them because of the products. My move in was less than 2500sqf. Upon showing the maids where and how to clean on top of their 64 point inspection, they seemed to have have done a great job. However after unpacking and moving stuff in, my husband and I noticed some of the floor base boards were not done, the drawers were not cleaned out, underneath the microwave was not cleaned, bathroom side vanity board was not wiped. Prior to noticing these things, we were going to used them for a biweekly service. No longer the case. We also used them for our our move out which was about 1500sqf. They had to call and say they were not going to be the early time frame but instead slightly later than the time frame because one of the maids were on vacation. Again, I showed the maids where extra details should be cleaned. Once the cleaning crew was done, I received a phone call that they were done. So I called my landlord letting him know it was done. Upon inspection with my landlord the place did not look professional cleaned. There were still spots on the floor, the oven was not cleaned, the base boards were not done. I reached out to Nick for an invoice and sent a pic of the floor. I did receive the invoice but not apologize or anything from wanting to know more. I will not recommend this service for a move in /move out. In fact I will not recommend this company at all. Big disappointment."

"I have been using EcoMaids to clean my home in Plymouth for over a year. The cleaning team shows up on time and are very courteous with me and my two young kids when we are home. My house always looks great after they leave! Customer service does a great job with the details and I can always get ahold of them if I need to change the schedule."

"After three visits by the Ecomaids team, I absolutely would not recommend these cleaners. Despite requests to vacuum my furniture (and agreeing to pay a surcharge for them to do so), this service was not performed. Moreover, even if you have them come more frequently, they will consistently charge you the initial rate quoted - case in point, when I had the team come 9 days after the last cleaning to help me prepare for an event in my home, I will still charged a monthly cleaning rate. When I complained, I was informed that "their system doesn't allow them to process refunds." Eek. While it's great that they use ecofriendly cleaning materials, the quality just isn't there - in their cleaning or their customer service."

"Ecomaids is really wonderful. Here's why: 1. They consistently did a great job! While I know they tried to keep me with the same team, that wasn't always possible due to scheduling. However, I was always happy with the job they did. The house looked beautiful, and it was super eco-friendly. There were no chemical fumes or perfume residues. Just nice and clean! They always came on-time. And, they were consistent! I've had some good cleaning from other services, but over time they weren't consistent. Ecomaids is great, every time. 2. They are friendly: everyone from the administrative staff and the owner to the individual cleaners that came to my house were kind and friendly! This was important to me; I like to like the people that I let in my house. Furthermore, I was home, recovering from surgery, and I appreciated their kindness. 3. They are flexible! With ecomaids, you can customize various levels of service to fit your budgets and your needs. You're not locked into any particular sequence of services, and you can add on things a la carte, as needed. Other cleaners wouldn't help me with that flexibility, so I really appreciate it. I thought the owner was always kind and gracious. I was very happy with their service and would highly recommend them."