Allina Health Coon Rapids Clinic

"i’ve been coming here since i was born, im 21 now. over the years it has slowly gotten worse. one appointment i do remember, was two years ago. i had to get blood drawn, and my doctor saw my arm and said “you need a cheeseburger”… in my chart, it says i have a ed. i didn’t say anything, but i wish i did. that is so unprofessional and very very triggering. i think about it everyday."

"Last May 2023 I went to see the plastic surgeon for a procedure. During my exam they said they would send the information to my insurance company for approval for the procedure. I never heard back from them. This January 2024 I called their office to find out why I didn't hear back from them. I was able to speak to Jennifer M., the person I saw back in May. She told me my claim was denied, the insurance company wanted some adjustments made. She said they would make the adjustments, and resubmit it to insurance.I called back today for results, and again no one has called me back. I'm extremely upset about this. Insurance told me that the doctor is the only one that can tell me if my claim was approved or not. At this point approved or not I would not use this physician, nor recommend this clinic. This is bad business."

"The staff was so extremely helpful and friendly. The visit went super quick. My son didn’t even cry getting his blood drawn at the lab because the staff was so great! We were in and out in less than an hour!"

"Wife has had multiple bad experiences in different departments at this clinic. For one doctor she was referred to, they claimed nothing was wrong with her and wouldn’t do any testing, claiming that she should stop listening to “Dr.Google” and the “TikTok Doctor”, despite never looking up medical information on that app and her primary doctor telling her what symptoms she should ask about. Another doctor she was referred to was supposed to do panels of testing, and only did 2 tests that only tested for one thing each AND took a phone call in the middle of the appointment. Last but not least, another department has cancelled on her THREE SEPARATE TIMES the day before her appointment was supposed to be. It should not be a fight or a headache to get decent medical care"

"I'd been going to this clinic for a long time, ever since I was a kid going to the doctors with my mom. So I've seen many different doctors here, and I have never found a single one I liked enough to be my primary care physician. Of course, not all my experiences were bad. Many of them were okay enough, but I've had very few good experiences with any of the doctors or nurses here. And I can't recall a single "great" experience, where I felt like they really listened to me and cared what I had to say. That's where the main problem is for me. It just doesn't seem like the doctors here care. And some of them are outright condescending. It feels like the majority of the doctors at this clinic decided to be doctors not because they were passionate about helping people, but because it's what their family wanted or expected them to do. I recently started going to Smiley's Clinic in Minneapolis, and I'd highly recommend them. I've only seen a few of the doctors there, but everyone seems great. I quickly found a doctor I liked enough to be my primary. And while it's clear he's quite overworked and is late to every appointment, that doesn't even bother me because he seems to be truly passionate about his work. He listens closely and answers any questions I have with lots of detail. It's great to finally have a doctor who cares and actually believes you when you tell them your problems. Overall, the clinic isn't terrible. My actual rating is like 2.5 stars. I know there's clinics out there that are worse than this one, but there's also ones that are better. I wouldn't completely discourage someone from coming here, but I'd encourage them to go elsewhere."