DoubleTree by Hilton Hotel St Paul Downtown

"We enjoyed our stay at the HIlton Double Tree Downtown except....a week after our stay, we were billed on our credit card for more than the online charge and parking/restaurant. We called and left two messages for the manager regarding this. No reply was received. Decided it was not worth the hassle to contact Hilton again to get this resolved. We will just not use Double Tree in the future."

"We stayed at this location for one night because we were attending a later-evening Minnesota Wild game at Xcel Energy Center. First of all, the parking. Following directions to the hotel leads to a covered circular drive that would be suitable for people unloading in inclement weather, but only after you've done the loop do you see a sign that parking can be found at the next left turn, in the large garage for Town Centre. That garage is convenient, and again, fully covered, and we had a very short walk to an elevator to access the lobby. Constant signs telling people to secure all valuables and lock their cars don't encourage confidence in the security of the facility, though. Our check-in was done in about a minute. We were provided with keys and hot, tasty cookies. Our room was on the 16th floor. I'd hoped that meant a nice view, but no. We could see an ugly roof and tall buildings. The room was u-shaped. The bedroom included a bed, desk, office chair, two upholstered chairs, and TV, while the hall right outside the bathroom had a nook with a coffee pot and mini fridge. The bathroom is TINY. Like, the door almost hits the toilet as it opens. There is a bathroom counter, thankfully. The shower wasn't hard to operate but sprayed with so much power that water bounced off the opposite wall to create a puddle on the floor just outside the curtain. The room and overall facilities look incredibly worn. The bedside clock showed a time several hours ahead, and we found that it apparently requires a screwdriver to change the time, so we couldn't fix it. I hurriedly put a water bottle in the fridge before we went to the game, and I was annoyed the next morning to find that it was half frozen. Some previous guest had apparently put the fridge's cold setting to the max. The freezer box had so much crusted ice (see picture) that it's almost unusable. I set the cold to midrange so that the next people hopefully don't have items ruined, but the hotel should really do something about the ice. The bed was extremely comfortable. The air conditioner ran almost constantly, which was surprisingly since it was in the 20s outside during our stay, and that created the only noise. On the 16th floor, we heard nothing from the road. Nothing from the hallway or other floors, either. Now, to the issue of accessing the game, which was the big reason we stayed here. The front desk kindly supplied us with printed directions to use the skyways. Those directions were not up-to-date. Using the skyways at 5pm on Friday, when the corridors were empty except for us for about 90% of the way, was pretty creepy. We thought they'd be busier as we came back from the game, but they were not, but we did end up helping a pair of women who were also staying at the hotel, as they were looking at the same directions and feeling lost. The next morning, check-out was fast as my husband used the app, and we just had to drop our keys in a box. Our car was fine in the neighboring garage. I'm left feeling like this was an okay place for our needs, but I don't think I'd be enthused about staying here again."

"I've stayed several times and generally the rooms are good and the desk staff awesome. This visit 2/5-2/8 the cleaning of the room was awful-the third day they didn't vacuum (they left paper on the floor-not there from me/when I stepped out for the day), didn't take the trash or towels and left a clean towel and washcloth sitting on the desk instead of putting in the bathrm. There's dust all over the nightstand (been there awhile) and they half a$$ made the bed. My other trips the cleanliness was ok, not sure what's happening now. That said, desk staff is friendly and it's a convenient location."

"Rooms aren't as nice as they used to be. The room was very hot. There was no A/C and the fan would not adjust, it was 72+ in the room at all times, couldn't open a window. The water under the main sink leaked and the toilet had to think about it before each flush! The staff is great, the location was great for why we were there but dang, it was a sweaty room."

"Although slightly dated the excellent staff totally made our stay enjoyable. From the smiles and cookies when we were allowed to check in early, to the help getting airport transportation and the conversation with staff while dining we totally felt welcome! Excellent location while attending concert at Xcel center. Staff gave us directions for a safe short walk. We would definitely stay at this hotel again!"