Great Clips

"I went in with my two daughters So we could all three get our haircuts. My youngest is 6 my oldest is 16. The lady who cut my 6 year olds hair also did mine. She did an amazing job. She was amazing with my 6 year old. My six-year-old got her hair washed, and was a little nervous. The lady was patient and explained everything she did Our haircuts turned out amazing The lady who cut my 16-year-old daughters hair, shouldn’t even have a cosmetology license My 16 year old Has anxiety she has trouble speaking up for herself. I stayed with her To explain to the lady what she wanted The stylist said she couldn’t cut my daughter’s hair the way she wanted it cut. For whatever reason the style wouldn’t work. So my daughter said fine just a trim then. I was adamant with the lady to do just a trim nothing else. I walked away to get my 6 year olds hair washed and cut and mine cut. All while my oldest was getting her hair chopped off. She didn’t trim her hair. She cut off at least 6 inches. The layers look awful. (Layers we never wanted). The lady even tried chopping my daughter’s bangs. She washed her hair and did a blow out for free. I’m assuming because she ones she messed up and tried fixing it. I tried complaining but my teen told me to leave alone. She got to the car and cried. She’s been trying to grow her hair out and now she’s shoulder length. I wish I could have stayed by her side the entire time. When i confronted the stylist About why my child’s hair was cut so short, when all we wanted was a trim. She used the excuse that she had to do it I don’t want my money back I don’t want my daughters hair fixed I want the salon Management to have a talk with their stylist about listening to the clients. I don’t care if my child was 6, 16, or 60. If she says she wants a trim. Then do that. Just trim it. Don’t take it upon you self to chop someone’s hair off. If this was a review just for my 16-year-old I wouldn’t have given any stars at all It was a review for myself or my youngest I would definitely give five stars The lady who did our hair was amazing The other girl gal Not only ignored what my daughter wanted. She also did a terrible job at cutting her hair. We are not happy"

"My experience was absolutely wonderful at great clips in Elk River! I am autistic and have issues with cutting/clipping around the ears, my stylist accommodated to my needs and let me know every time she was going around my ears. I am also half black and was pleasantly surprised at how amazing this salon is with cutting natural/curly hair. Great clips in Elk River is the only hairstyling place I’ll go to, I have never had a bad experience here. Thank you all so much, God bless. — Christina"

"We loved our stylist at Elk River great clips. These ladies are personable and they don’t rush. She was really great with my 5yo too."

"RUDE! I just called to inquire about doing a simple style (as their website states they do styles). I simply asked if they could do a simple style. Before I could even say anything else, the girl on the phone said in a short, rude tone "No, not today and you would have to make an appointment for that and make sure we have enough staff." I didn't even get a chance to ask to make an appointment, which would have been for December 3rd and it was for a simple curling of my hair. I told her "Um, ok. It wasn't for today but it clearly sounds like this is NOT the place to go and because you are rude.""

"My husband brought my son here for a summer cut. It was completely uneven and choppy and obviously so. I ended up bringing him to another salon to fix it. Great Clips seems like a factory- get them in, get them out. It's unfortunate that the stylists don't have enough time to do an adequate job."