Car-X Tire & Auto

"I brought my car in for an oil change. They stripped out the drain plug and wanted $1000 to replace the drain pan. We picked up the car and took it somewhere else. They told us that there was almost no oil left in the car because the plug was leaking from them trying to drill out the plug. Called to talk to a manager 4 times. Still waiting for a call back."

"Car-X Cottage Grove was my go to place, NOT anymore! Will never go there again. Don't believe the 4-5 stars! They are just horrible. My husband brought his car in for an oil leak and a road ready package. They couldn't figure out the oil leak and told my husband he needed a new battery. He said okay, thought they were being honest. He then finds out its going to cost $250! He called me, I was livid, our battery was 3 years old! He called back and said he didn't want the battery. The guy said "it's already installed, I really can't do anything about that, but I will take $100 off!" No, I want my battery! I called and talked with this Tyler and told him I want my battery. He then tells me that he told my husband he was taking $100 off! I said how much is this battery? $250 plus $36 for installation! I said absolutely not! I can install my own battery! I want my original battery that has not been a problem back! He said okay! I'm not even going to discuss the tires they said we needed replaced that we had done TWO years ago! This place is crooked and not trustworthy the way it used to be. Management....no, I am not contacting customer service fix your shop!"

"Staff member helped me last week to order my tires through Car-X and wrote down total cost for all tires installation and alignment work. I had appointment today for new tires installation and alignment work. Tires installation was done but not alignment work. Staff member mentioned the quote I was given is not same in their system and the person wrote me the quote left for the day. While I was asking to verify it and expected some meaningful explanation, another staff member came and was talking to me in disrespectful manner. I was trying to avoid him but he kept talking and acting in impolite and unprofessional manner. While human error is always possible in any profession, bad manner should not have any place in customer service."

"I’ve been coming to this location in Cottage Grove for routine oil changes and ‘wear and tear’ repairs as needed for over 5 years. They’re very down to earth and honest with you when discussing potential needed repairs as well as telling you the pros and cons of getting things taken care of now or waiting. They don’t try to sell you on anything and make it very apparent to you that the ball is in your court. * They also frequently offer discounts online (website and they email you some) and via snailmail on flyers that I highly recommend taking advantage of."

"I called Car-X once again to have tires mounted And balanced on 4 custom rims that I would be bringing in. Im certain the white paint was not 100 % cured yet, Not only did they get me in right away, the price blew local competitor's out of the water. I got the phone calls to pick them up only a couple hours after I dropped them off And was pleasantly surprised when I only had 3 very small areas to touch up in the back with white paint, that told me attention to detail was a priority. And In a time where good customer service is mostly long gone at most business's and you simply cannot please everyone, Car-X does customer service the right way. Thank you, they looked sweet when I picked them up and even better when I put them on."