DHL Express ServicePoint
5028 Kraft Avenue Southeast, Grand Rapids, MI 49512
Location & Phone number
5028 Kraft Ave SE, Grand Rapids, MI 49512, United States
About the Business
DHL Express ServicePoint, located at 5028 Kraft Avenue Southeast, Grand Rapids, Michigan, United States, is a finance and post office institution where customers can ship and save 40% on international shipments with the Promo Code GREEN40. All shipments are subject to DHL's Terms and Conditions of Carriage. Customers must bring a valid government-issued photo ID when sending or picking up a shipment. Proof of value is required for shipments of value (non-documents). Duties and taxes may need to be paid by the receiver at the destination. DHL ships between the 50 U.S. states but U.S. Express Domestic Services are not available at DHL ServicePoint partner locations. DHL has the right to open and inspect shipments as per the Terms of Carriage for safety and security. Certain medications and electronics have restrictions on shipping, so customers should check with an agent at the DHL Express ServicePoint. DHL Express is known for fast transit times, but this is dependent on the destination country's Customs processes. The cost of a shipment can be affected by its volumetric weight. Customers can use their own packaging but should leave it unsealed for inspection. DHL Express is the No. 1 World's Best Workplace for 2022.
Photos
Hours open
Monday:
10:00 AM - 6:00 PM
Tuesday:
10:00 AM - 6:00 PM
Wednesday:
10:00 AM - 6:00 PM
Thursday:
10:00 AM - 6:00 PM
Friday:
10:00 AM - 6:00 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"Kim was fantastic helping me get my documents to another country. Friendly, fast, and a great smile. Thank you!"
"Worst carrier hands down tracked and waited for packed and they never even came down my street I never got my package, and it was signed for, customer service is the worst automated system hands down. They should be OUT OF BUSINESS"
"Employees are extremely friendly and try to be as helpful as they can. Building seems to be very organized. Found both my packages and brought them out to my veichal for me."
"Rude service from customer service. My package arrived 6 days back and i was calling everyday to make sure it moves but they kept it on hold for a whole week. At last they gave it to third party delivery and gave me wrong tracking number for the third party delivery. Whenever i cal dhl, the automated line is not accepting the tracking number i give. Such a bad service. I hope this review helps to new customers. I am not gonna use this service and I recommended all my friends to not use this service. Very disappointed and stressed with their service."
"Atrocious service! The driver drove right by my house and reported that my address was wrong. It was not. I’ve been on the phone with customer service for days as they continue to promise delivery but hold my package. I can’t get real time information. Tracking is not updated. And I can’t just go pick up my package from their shipping center which seems more reliable than waiting on their delivery."
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