Bob Mathers Ford

"Took a Ford Focus to Bob Mathers because it wouldn’t start. Said it would be a Transmission Control Module. No big deal, covered by warranty. After calling every week for three weeks for status updates. It was finally fixed. Oh by the way we think a mouse got into the fuse box, so that will be $350 for us to try and figure it out… Three weeks later it wouldn’t start again. After looking into it myself there is an $8 dollar fuse that commonly goes bad in these vehicles causing a no start and is a pretty cheap 30min fix, I did it myself. Starts every time now. So basically, they got paid by Ford for the warranty work and charged me $350 for actually doing nothing. I wouldn’t recommend them for vehicle repair."

"I have been to other area Ford dealerships in the area and have had horrible experiances at both. As I was driving away from my 2nd bad experiance, I gave Bob Mathers a call. They not only got me in that same day, they returned the car the same day as well. And explained the issues super well. Don't wate your time going to any other Ford dealer in the area."

"Bob Mathers Ford in the best Ford dealership in northern michigan. Their prices are very fair for quality work and their body shop is the very best. Quality work and they make your vehicle look brand new again. I'm am so thankful for them"

"Auto body repair was great! 2 different cars, 2 great jobs. Riley handled everything well. Came in again for truck exhaust manifold repair in August 2018. These guys are honest to the bone. Mike is great, very knowledgeable. Great price! Great shop! Came in again May, 2022, great as always! Came in again this fall! Super Job again!! Came back again in November 2022. Superb service, the whole crew is fantastic. Superb service October 9th. Top notch. Thank you!"

"Went to Mather’s because the dealer in Charlevoix fell flat on their face. Service manager at Mathers told me how this engine functioned which was new to compared to our 2019. When he told me I almost laughed. I’m an engineer and shame on me for buying a car that Ford tries to get to run on 2 cylinders under certain load conditions. When it does, it makes a God awful noise like “help me, I’m dying”. Mather’s service guys and manager are open and honest and they are one of the smaller dealers that the Ford family is making life miserable for hoping they will go away. Hey ford, if you throw these guys out I’m still gonna buy from them even though I get retiree discount and I am 3rd generation Fordz employee. Not such a big deal anymore."