BMW of Bloomfield Hills Service and Parts

"Devon is great. When I bring my car for service, he goes over what has to be done and what is not needed at this not necessary at this time. And when he says the service will take a certain amount of time it is always correct"

"Ryan Cornell provided excellent customer service during my resent visit for service. He greeted me explained the process and went above and beyond to meet my customer needs. I appreciate his attention to detail and positive attitude."

"Firstly, I want to Express my gratitude for the dealership swift assistance and curing a time for me on the same day. Allowing me to return home out-of-state. I also acknowledge the hustle of Mondays, marking the beginning of a bustling week with its fair share of surprises. While I'm thankful for the overall service, I would have preferred a couple of updates during the process. I reached out to my intake service professional after 4 hours and the progress updates were provided approximately one and a 1/2 hours before closing. I understand this might be knit picking, and I apologize in advance. Despite this, the service was handled with care and I genuinely appreciate the effort that allowed me to leave on the same day."

"I recently had the pleasure of working with Justin, a service advisor who truly went above and beyond to ensure my car was repaired to the highest standard. Not only did Justin possess exceptional technical skills, but he also demonstrated outstanding negotiation abilities with my insurance company, which resulted in a smoother and more cost-effective process for me. What stood out the most was Justin's effective communication throughout the entire repair process. He kept me informed every step of the way, explaining the issues with my car in detail and outlining the proposed solutions. This level of transparency and clarity helped alleviate any concerns I had, and I felt confident leaving my vehicle in Justin's capable hands. Furthermore, Justin's dedication to customer satisfaction was evident in his willingness to address any questions or concerns I had promptly. He took the time to ensure I was fully satisfied with the repairs and even provided helpful tips for maintaining my car's condition in the future. Overall, I couldn't be more impressed with the professionalism and expertise displayed by Justin. His commitment to excellence, effective negotiation skills, and clear communication make him a standout service advisor, and I would highly recommend his services to anyone in need of automotive repairs."

"The service team at BMW of Bloomfield has truly exceeded my expectations, especially Brian Kolber, whose commitment to service and customer satisfaction is nothing short of remarkable. His attention to detail and proactive approach in addressing customer needs is commendable, making every interaction a positive and memorable experience. Brian's dedication is a clear reflection of the dealership's overall ethos of excellence and customer-first mentality. Equally impressive is Bill Manson, my BMW of Bloomfield Sales Representative, whose expertise and professionalism seamlessly complement the outstanding service provided by Brian and the team. Bill's in-depth knowledge of BMW vehicles and his ability to understand and cater to customer preferences make the car buying process not just smooth, but truly enjoyable. The synergy between the service and sales teams at BMW of Bloomfield is evident, and it contributes significantly to the first-class operation of the dealership. Every visit reaffirms my decision to choose BMW of Bloomfield, and I am continually impressed by the unwavering quality of service, commitment to customer satisfaction, and the genuine care and professionalism exhibited by the entire team."