Uncle Ed's Oil Shoppe

"40 minutes for a standard oil change, without going through a check list. While I was there I made no indication that I was feeling anxious because I’m a firm believer in the job being done well in one’s own time, but don’t waste time. I had to ask if they changed the air filter after they recommended I get one. Never checked if the lights were functioning, didn’t check the air in tires. And after spending $150 on a standard oil +air filter…I have enough experience to know I get more for cheaper where the work gets done in fraction of the time."

"I would give this place a 0 for their customer service! On Tuesday January 16th my husband woke up to a dead battery and had it jumped by a friend. He took it to Uncle Ed's Oil Shoppe in Royal Oak for a new battery. When he got there, he was told that he needs a new battery which he already assumed. The guy put in the new battery and while doing so continued to zap himself which seemed strange, like maybe he did not know what he was doing, but thought that of course he must, as this is part of his job. My husband drove home for the day which is only a couple miles from the shop. The very next day he headed to the store. On the way, the electrical started going crazy and his car completely shut off. He was able to restart it only for it to happen again after a couple hundred feet. Luckily he was not too far from home so he headed back that way. My husbands car did that bout 5 times before he made it home. He couldn't believe that there was already something wrong with his car the next day. There was no reason to believe that the new battery had anything to do with it as it was BRAND NEW. He had his car towed to the dealership where he was told that, not only was he given the wrong battery for his car but that it was installed incorrectly, hence the problem he was having. He spent $250 on the battery at Uncle Ed's, $500 at the dealership for another battery and $150 for the tow. He's now in $900 for a battery that was improperly installed. He called Uncle Ed's and the person on the phone told him to bring it back in. He did that and when he arrived, he was told they would not return it and he had to eat the cost. It was in his car for 1 day! He missed work, had to borrow a car, spend a fortune getting it fixed properly and Uncle Ed's will not return it? It was at the fault of them! All he wants is the $250 back as I think it is only right that they at least do that. We are not asking for the other $650 that was spent fixing their mistake. We just want to return the battery that was not installed correctly and get the money back. They refuse which absolutely blows my mind! Terrible customer service!"

"Not a good experience. The employees were inattentive and very unorganized. Seemed as though they were walking around aimlessly with a lack of communication between each other. Every step of the way took an abnormally long amount of time. When the oil change was finally finished, they cashed me out, closed the hood and said I was all set. I was not shown that the oil level was full, none of the fluids were checked, washer fluid was not topped off, air filter wasn’t checked and tires were not checked. My tires were low due to the change in cold weather so I asked if they could check and fill them. Also, the previous time I was there, they had forgotten to put 2 of the valve stem caps back on and I asked if they could put them back on. One of the tires was filled properly and the rest were still low or the same and they also forgot to replace the valve stem caps. I went to the gas station and filled the tires myself and bought the valve stem caps to replace. I cannot recommend going here unless some significant changes are made."

"Terrible experience. They didn't do most of the services they claimed to do on the invoice, I had to ask to get them done. The manager said most people want to get in and out quickly and that's why they didn't do them. They recommended replacing the air filter though their invoice said it was in good condition. The recommended next service was in 3,000 miles though I got synthetic which lasts for 7,000 miles. Never again."