JAUS

"****Shop Jaus has rectified the below situation and agreed to provide a credit. They sent me a return label, I sent the ie back and received a gift card for my purchase. While a refund would have been best. I guess you take what you can get sometimes. I say to still beware of sizing issues.*** I wish I could give 0 stars. I am absolutely going to have to dispute the charges. I usually do not and would accept a credit, however, due to the circumstances I want nothing to do with this business any longer. I've purchased in the past with no issue. I received a dress and it is clearly not sized correctly. The dress is so much smaller than a dress previously ordered and it is actually an entire size larger. The photos show the previous order with the new order on top, the difference in size is insane! They no longer have the item so they can not exchange it. I would've been willing to accept an exchange although this item is clearly not sized correctly. For that reason a store credit should not be the solution. Please work on your customer service practices because this is no way to treat repeat customers. I ordered from you because I've ordered with you in the past although I found the dress online previously for $50 less. I spent more to show customer loyalty and still got screwed over!! I am one repeat customer you have just lost for good. I work in customer relations repeat customers are your support system! Do better!"

"This is now my go-to place for dresses! I'm obsessed with the two sisters the label line and get so many compliments when I wear them out! Customer service is awesome, too! I admittedly had ordered a week before my event and was a little concerned about my dress arriving on time, so I sent an email and they expedited the shipping for me to arrive perfectly on time!"

"Ordered the Gee Mini Dress and it was perfect. Material was high quality and sizing was spot on. The shipping was fast and had no issues whatsoever :) Too many people here leaving bad reviews because they didn't pay attention to the shipping timeline or return policy. Blame yourself not the small business."

"Amazing customer service! I ordered the BEATRIC dress and wow... the quality and fit was amazing. I’m 5’4 and the XS fit really well I’m usually a 0-2 in dresses. I wore it for my engagement/proposal shoot and I could not be happier. The dress was stunning and I received so many compliments. THANK YOU JAUS!"

"I was nervous to order a dress online because you never know about the quality. But I was PLEASANTLY surprised. I ordered the white Reyna dress for my elopement ceremony and I absolutely loved it. I was a little unsure of the size based on their chart and went with a bigger size but then felt like it could be a smidge smaller. I contacted them and their customer service is superb. I bought the smaller one and hope to get it soon and they will refund me whichever doesn't fit best. I was so relieved. The quality of the fabric is beautiful and well made. Highly recommend. And thank you for being so understanding and helpful with my dress size. I can't wait to see how it fits."