SERVPRO of Haverhill/Newburyport

"I called ServePro in the middle of the night when we had experienced a toilet overflowing & continuously pumping water on the 2nd floor. The water was not only soaking into the floors in the bathroom & bedrooms, it was dripping through the floor and ceiling to the main floor. After turning off the water, I called & left a message as we tried to soak up the water to prevent as much damage as possible. Someone called back around 7 AM and told us to expect someone around 8:30 AM. As soon as the crew arrrived, the project manager, Chris Tomkins, took charge & began mitigation efforts. We have had to almost completely rebuild & throughout the process, dealing with the adjuster & contractor, Chris has been key in moving forward. He has always answered my calls & emails in a timely manner & continues to be involved & helpful as we work toward finishing construction & moving back in. I definitely recommend using ServePro for any water related emergency to guide you through the process."

"We had a significant water leak in our finished basement and called Servpro for help. The estimator came out and evaluated what needed to be done and laid out all my options very clearly. The technicians came next and performed the cleanup and disinfected the entire area. These guys were absolutely fantastic. They were very knowledgeable and friendly and did a great job. I highly recommend using Servpro out of Haverhill."

"My pipe burst and created extensive water damage. Josh came out to do the inspection. He was excellent, very kind, and professional. He was there to help with anything we needed. I would highly recommend using Servpro."

"Update 30 Sept: After sharing the second opinion and the photos, ServPro has been great about working with us to rectify the problem. I appreciate that they're standing by their work and taking steps to make things right. Restores my confidence about using their services in the future, should we need them (which is good, because like I said, their remediation work and inside reconstructions seems great). Roofing work is leaking, causing water damage in drywall. Had them out between two years and a year-and-a-half ago to do a dry out and remediation for some water damage and mold in an upstairs wall. Did the rebuild work themselves, the inside drywall looks great (can't really comment on the studs and insulation inside the wall, but hopefully fine). However, the roofing at a particular junction was done poorly and we are now getting water in every time rains. Had a dedicated roofer out to look, and it seems step flashing was done incorrectly, there's a section of drip edge missing that was sloppily caulked over, shingles were not trimmed correctly, etc. Disappointed that we paid for this reconstruction work and it was done in a way that's leaking, and that we're also now out money to have another roofer come and fix their work. First photo is from January 2022, when they had the roof totally taken apart. Subsequent photos are from the past two weeks showing the increasingly large water stain we're getting every time it rains. I have reached out to Servpro directly a few times, they did send a manager out who took a brief look and said it was "probably a one-off". Which is when I got the second opinion from a dedicated roofer. I suppose the point of this overlong review is that they seem great for the immediate clean out and remediation, but don't let them refer the rebuild work internally to themselves. We did not realize at the time (wish we did), but our homeowners insurance partners with Servpro for the remediation, but with a different provider for the reconstruction work. I suppose this is why."

"Recently, my water heater leaked resulting in damage to the adjacent room, hallway and closet areas. ServPro was able to come out to assess the damage quickly and efficiently.Thank you SERVPRO! You were able to dry out all the water damage I had in my basement. You guys were awesome!"