Citizens

"This branch is run by people who have no idea what they are doing, are barely qualified for the job, and have horrible attitudes. They have no idea how to handle situations of fraud and actually made the issue much worse for me. Miss Brenda, I’m talking about you. You should be fired "

"Closed out all my accounts here and transferred them to a local credit union. Apparently one of the accounts was overdrawn in that process. Went to several different locations trying to resolve it. Finally a manager from this location took a few minutes and figured the situation out and I paid down the balance in cash. Now 6 months later I am receiving collections calls from Associated credit services in Tewksbury about another balance. I will never EVER do business with Citizens as long as I live because they haunt you for the rest of your life. The reason I cancelled them in the first place was because I kept receiving sales calls about one of my accounts that had a large sum of money in it urging me to invest with their 20yr old financial advisor. No thanks... But eventually it was converted to a different type of account anyway without my authorization. In that process one of the accounts was reported to collections on my credit report. When I disputed it with credit bureaus and contacted their corporate headquarters in CT they added something else to my credit accidentally and tanked the score 50 points. This confusion took months to fix. Big banks are sketchy. This company is such a conglomerate nobody cares and it's impossible to speak to the correct department. When I explain my issue they immediately terminate the call."

"NO STARS, aside from Alley and the young girl teller w/dark hair, everyone else at this location is terrible. Those 2 tellers are quick, attentive and friendly. I sat at dr through for 25 mins, hit call button 3X, no one! Called bank on cell rang for 3 mins, finally someone answered and hung up, had to call again to say I was at the dr through. Watched 4 people go into bank and come out in the time I sat there. They let someone fraudulently cash a check from commercial account for 5000$, no acct# no ID, just handed over the cash. Messed up filing the claim 2 X. Waiting 90 days for reimbursement?? What happened to FDIC Citizen's? Absolutely horrible..."

"I tried to use the atm. But due to my check being western union it couldn’t read it properly, do begrudgingly I went inside. There was only 2 tellers, both working as quickly and efficiently as possible. The line formulated behind me quickly. Niki the branch manager came out and individually greeted each person asking what they were visiting for to see if she was able to help. Unfortunately there wasn’t much she was able to assist with, so she went behind the counter and assisted the busy tellers. Great team work and management is rare. Especially in banks. It deserves much more recognition than it gets."