7-Eleven

"I have always liked going to this store and the Indian lady cashiers are usually very friendly, helpful and professional and they always remind me to put in my phone number after a purchase just in case I get some rewards. I love buying the hot snacks from there. Unfortunately, there is a Spanish man who works there during the day and he is very rude, arrogant and unprofessional and he is giving the store a bad reputation and spoiling the entire 711 brand in general. I went there on 3/13/23 at around 2.30 pm and this Spanish guy made people wait in line while he was somewhere in the back room then when customers called out for assistance he appeared with his cell phone in his hand so that meant he had been doing his personal stuff. He was also very slow and yelled at me because I only wanted a pizza slice and 2 Jamaican beef patties. He got the order wrong and had a smart mouth and told me sarcastically that I had ordered “10 beef patties” right in front of everybody. He was super disrespectful so I didn’t buy the items and left angrily. This man needs some serious training on diversity or he needs to get fired. If he doesn’t like black people he needs to move to some fantasy island and not work at that store. Lowell and Dracut has many middle class blacks and we don’t deserve such disrespect. He is an embarrassment to the store and he obviously doesn’t look well educated or cultured. He needs to be fired ASAP."

"Some staff are pleasant. But there's an older man he's short and like gray hair very grouchy toward customers and makes them wait as he isn't doing anything. He doesn't use gloves when handling the food I've seen it twice already with him. I've worked retail for over 30 years and this gentleman needs training in FOOD HANDLING and CUSTOMER SERVICE. You can't be rude in retail and you MUST WEAR GLOVES WHEN PREPARING FOOD. He was working on August 16th after 5:30 pm I was there and that was the second time handling food without gloves also I'm pretty sure he was eating in that same area 2 weeks ago You can review your cameras to see"

"Was back in store after not going for a month due to cleanliness and found store had done a complete turnaround. The store was completely clean floors counter tops and food areas. The store staff is very polite and talk with the customers and not at them or ignore them. I am pleased with what I see and experienced and will continue comming back and encourage all for Patrions and future ones to shop there"

"Dirty store, same stains on the floors for weeks. Fountain machine is always down. Cups, lids, and straws always hard to come by. Poorly trained staff. I would not eat any prepared food there if you paid me."