Santander Bank Branch

"The worst service I received since I have been in Boston. Extremely arrogant toward client and occupied client’s time even it is not needed. Michelle explained how your day can be ruined in no time."

"The chinatown branch staff had trouble under my concern. Insufficient number of staff."

"After my account got hacked, I went to this branch as its closest to my work. Betty was an absolute angel. She was able to get my money returned to my account (1100 dollars) and have a brand new account opened for me all during my lunch break. I was obviously upset at having my money taken but she helped me to stay calm and made sure everything got fixed. The best customer service I’ve ever had at any bank. 10 stars for Betty and her staff!!!"

"Have been waiting for a customer rep. They’re all in a group gossiping about clients and not doing any work…. Closing our accounts today. Also, they open accounts without your permission. Few months ago, my dad went there to open a checking account. I registered him online and saw he had two accounts open. He absolutely didn’t know about the other. This also happened to another client when we were closing our accounts. They also questioned the elderly lady why she’s closing her account. Her answer was “I didn’t open it”. The rep was giving her hard time. I had to tell them that’s what the elderly lady wanted and do what she says or I’ll report it to the CFPB. Seems like they’re preying on elderly people who don’t speak English to make their quote on account opening."

"On January 14, 2021 I went to Santander Bank to withdraw money from my account. The Bank is located at 61 Harrison Avenue Boston MA at 11:38 am. I work at the hospital and this branch is very close to me. Xie Zheng Lei was the branch teller who gave me the money. When I told her the amount, she asked for my ID (Which I understood because of the amount) she took it and passed it to the teller next to her and started talking in their native language. I found that extremely rude because I could not understand and I thought they were talking about me. Xie counted the money by hand and also used the money counting machine. I asked for a receipt, an envelope and left the bank. Immediately, I went to Citizens bank at 580 Washington st. Boston to deposit the money into my other account at 11:45 am. The branch teller used the money counting machine and told me that a $100 bill was counterfeit bill. I was shocked and very very angry. I asked to talk to the manager at this branch immediately. I spoke with Herb Wong and he explained that they could not give me the counterfeit bill because they needed to make a report. I did not want to waste any time and return to Santander bank. Herb Wong told me to take the report, the copies of the counterfeit bill and go back to Santander to speak with branch manager Betty Chan. I went back to Santander bank and ask to talk to Betty Chan. The branch manager was on vacation. I asked to speak to an assistant manager or a supervisor and for my surprise they did not have anyone there. I was furious. Nobody wanted to talk to me or help me to resolve this problem. Eric Hall one of the personal banker was the only one who tried to help me by calling and sending emails to other banks. Eric was the only one who went above and beyond to calm me and make me feel comfortable. Eric Hall sent me an email saying, “We checked into the counterfeit currency report from Citizen’s bank that you presented. Due to the fact that the money had already left the branch and traveled to another bank, neither bank can offer a refund for the $100 due to the concept of time outside the bank.” I went the next day to Eric and asked to withdraw the rest of my money and to close the account. Then, I asked Eric if the money counting machines that they have there are supposed to find counterfeit bills and he said that Santander bank at this specific location does not have them. I was very angry at the fact that I could no longer trust my bank. I do not know if the Xie (bank teller) robbed me and put the counterfeit bill there. Every day I work very hard and now, I am out $100 and Santander bank have it. Due to this experience I can say that Santander Bank is the worse bank I have ever used. I will tell my experience to everyone I know."